Manager, Membership Services and Meetings

Description

Custom Management Group (CMG) is a for-profit Association Management Group seeking a Manager of Membership Services and Meetings to support membership and conferences for non-profit professional societies.

Job Duties

Maintain client filing and membership database records
Serve as main point of contact for client member inquiries
Respond to or route email, faxes, and telephone calls to appropriate client staff, committee chairs and Board members
Provide client committee and special interest group support as needed
Adhere to the standards for membership as defined by the client bylaws
Read all client publications including newsletters, brochures, announcements, as well as information posted on association websites, and be prepared to respond to questions about the information in those materials
Provide oversight of and backup for data entry and payment processing (e.g., batching, refunds, undesignated payments)
Ensure accurate data entry of client forms, such as member applications, dues renewals and meeting registrations
Provide logistical and programming support for meetings (e.g., assist with speaker communications, coordinate volunteers, manage onsite registration)
Manage committee and special interest group meeting scheduling
Work on special projects as assigned by Program/Executive Director
Export/report data from client databases as requested
Provide support for client Regional Chapters

Skills Required

Technical Skills

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Proficiency in email communications
Proficiency in internet navigation and research
Proficiency in Zoom
Comfortable with learning new technology systems

Soft Skills

Ability to manage multiple projects and tasks simultaneously
Effective oral and written communication skills
Excellent organizational skills
Exceptional customer service, active listening, and verbal/written communication skills with a calm and professional phone voice/demeanor
Strong problem-solving skills
Ability to recognize inefficiencies and make recommendations for improvements
Strong attention to detail
Ability to work independently as well as in a team environment
Ability to work in an environment in which deadlines change frequently
Ability to work hours necessary to complete assignments in a timely manner
Ability to travel periodically
Ability to identify customers’ needs, clarify information, research issues, and provide solutions

Work Schedule

Full time, flexible core hours, in office, hybrid, or remote options.

Additional Info

Education

High School Education required
College Education preferred

Experience

Entry-level office experience preferred

Compensation

Position is full time, exempt
Salary Range: $43,000-$48,000 (commensurate with experience)
Benefits: Health Insurance, Dental Insurance, Life Insurance, 401K (Roth and Traditional), unlimited PTO, hybrid/remote work, and more

To Apply

Email resume and cover letter to cmg@custommanagement.com by 28 May 2024.