Enrollment Manager

Description

The Front Porch is hiring!

The Front Porch is a non-profit community music school with over 400 students (kids and adults) and 30 teaching artists. We offer private lessons, group class sessions (varying from 4-12 weeks in length), and camps throughout the year. We are seeking an Enrollment Manager to help manage our teaching artists and student’s day to day schedule.

This role is a wonderful position for candidates with an interest in arts and education sectors who have strong written and oral communication skills and enjoy working in a fast paced and dynamic environment. The Enrollment Manager will manage all aspects of the registration process, maintain student and teaching schedules, and track payments. The Enrollment Manager collaborates with faculty and staff on programming needs, and is the first point of contact for many of our families. While previous interest in music, the arts, or non-profit sector is a plus, any candidate with attention to detail, strong customer service skills and a willingness to learn could thrive in this role. Like all roles at The Front Porch, there is significant investment in professional development training, mentorship from senior staff, and opportunity for future promotion within the organization.

Job Duties

Customer Service:

– Interact with the public, families, and students in a professional and welcoming manner

– Answer phone calls and emails and provide customer support

Registration/Administration:

– Register students for music instruction, group classes, and camps

– Manage registration office operations

– Maintain accurate program offerings in registration software

– Resolve schedule conflicts in a timely manner

– Allocate teaching studios according to instrument and space needs

Tuition/Billing:

– Collect tuition and record transactions and adjustments

– Track delinquent accounts and send correspondence for tuition payment

Other:

– Liaise between faculty and students / families in regards to the schedule

Physical Demands:

While performing the duties of this job, the person in this position must be able to to remain in a stationary position 50-75% of the time. They will need to constantly operate a computer and other office productivity machinery. They will also need to exchange information accurately with families and recognize and identify different forms of acceptable payments, including cash, check, and credit card. At times, there is heavy lifting or moving of studio equipment and furniture.

Skills Required

Essential:

– Strong background in front-facing customer service and office management, such as professional experience managing a high volume of customers, upholding company policies and procedures, maintaining accurate records, and/or utilizing technology to optimize administrative procedures

– Highly organized, detail oriented, and effectively prioritizes tasks to maximize workflow

– Strong written and verbal communication

– Manages change and balances shifting priorities

– Ability to create a culturally competent and inclusive environment

– Motivated and can work independently as well as collaboratively across teams

– Knowledge of Google Apps

Preferred:

– Experience in CRM software

– Experience in arts administration and/or school environment

– Demonstrated love of music

Work Schedule

Schedule: Hybrid, Sunday – Thursday. In person office hours required Monday – Thursday 2pm – 8pm.

A July start date is preferred.

Additional Info

Reports to: Music School Director
Works Closely With: Music School Director, Teaching staff

Diversity of experience and skills combined with passion is key to innovation and excellence. We encourage people from all backgrounds to apply to work at The Front Porch. If you meet more than 75% of the qualifications of this description, we support your application.

We are proud to be an equal opportunity employer. The Front Porch considers all candidates equally without regard to age, race, gender, religion, sexual orientation, national origin, disability, or other non-merit factors.