Volunteer Program Manager

Description

Summary/Objective

The Volunteer Program Manager leads RAL’s efforts to advance its volunteer program. Like RAL’s outstanding staff, RAL volunteers are essential to expanding the reach and impact of the organization. The position requires a deep passion for animals and people and the ability to inspire and lead.

Essential Functions
· Develop and implement strategies to build an outstanding volunteer program at Richmond Animal League.
· Supervise the Volunteer Coordinator position.
· Stay current on best practices in nonprofits, animal welfare, and volunteer management through networking and researching. Implement these practices into the RAL programs as seen fit.
· Continuously assess the programs and services delivered by volunteers and implement improvements and changes as needed.
· Seek out and promote opportunities for community engagement and visibility of the organization throughout the Central Virginia area.
· Motivate and recognize volunteers; create and nurture positive experiences to maximize retention.
· Build a staff culture that sets volunteers up for success. Provide guidance, support, resources, and tools to staff who supervise and work with volunteers.
· Help develop, build, and expand community programs
· Oversee and provide guidance on volunteer program materials (policies and procedures, applications, agreements, handbooks, role descriptions, orientations, training, etc.)
· Assist with volunteer information sessions and orientation sessions.
· Develop and implement volunteer engagement strategies, gather feedback through surveys, and translate insights into actionable improvements. Address concerns and escalate issues to the appropriate personnel or manager when necessary.
· Address corporate and community groups on volunteer opportunities at RAL.
· Maintain adopter, reqlinquisher, donor, vendor, and customer confidentiality.

Supervisory Responsibilities: Volunteer Coordinator

Competencies
– Models and embodies the RAL mission, vision, values, policies, and goals in actions and words.
– We are looking for a program builder. Must demonstrate leadership and be enthusiastic, self-motivated, team-oriented, and quality improvement-minded.
– Must be professional, flexible, and able to handle complex and sensitive situations with diplomacy and discretion.
– Ability to communicate professionally, respectfully, and courteously with diverse staff, volunteers, and the community. Strong presentation skills both one-on-one and in group settings.
– Must competently use Microsoft Office and Google sites, web browsers, and other technology as necessary.

Skills Required

Required Qualifications
– Associate’s degree
– Experience building and managing a volunteer program
– Nonprofit volunteer experience

Preferred Qualifications
– Bachelor’s Degree or Higher
– Prior Volunteer Management experience
– Experience building programs

Work Schedule

Varies based on the needs of the organization and events going on throughout the week.

Additional Info

For more information, visit www.ral.org