Volunteer Engagement Manager

Description

The Volunteer Engagement Manager (VEM) is the welcoming, energetic first impression of Habitat for Humanity of Greater Charlottesville (HFHGC). The VEM works effectively to recruit, train, supervise, acknowledge, and retain a solid volunteer base to support the affiliate’s construction, advancement, family services, and administrative efforts. The VEM is responsible for overseeing day-to-day volunteer operations, and supporting the coordination of affiliate events. This position focuses on building and maintaining strong volunteer programs and ensuring an excellent volunteer experience across the spectrum from initial inquiry through recognition and retention of Habitat volunteers. This position supports coordination of all affiliate events by serving on specialized teams in charge of planning, communications and other administrative tasks necessary for executing each event. The VEM sets the construction volunteer calendar and manages all construction-related volunteer programming. In addition to the build site volunteer programming, the VEM oversees the Youth Leadership Team in partnership with the Habitat Club at UVA and the UVA Madison House Volunteer Crew Leader Program. The VEM serves as a mentor and resource for the Volunteer Engagement Coordinator to support positive volunteer engagement at The Habitat Store. This position requires occasional evenings and has a standing Tuesday through Saturday schedule to welcome build site special groups, promote youth programming and support affiliate-wide initiatives. The VEM also strategically develops volunteers as advocates who are able to communicate HFHGC organizational mission, the realities of the affordable housing crisis in Charlottesville, and the impact of HFHI’s work globally.

Job Duties

– Be knowledgeable about Habitat’s mission and convey it effectively
– Create exceptional experiences for all volunteers from the moment they express interest in HFHGC, during their scheduled service, and beyond
– Ensure retention of volunteers through productive use of their skills/interests/time
– Oversight of the Midweek Crew, Youth Leadership Team, Madison House Crew Leader Training, Kids Care Programs and Lunch Bunch programs
– Event support for annual Rake-a-thon, Women Build, Faith Build, home dedications, etc.
– Oversight of affiliate intern recruitment and onboarding
– Develop consistent volunteer engagement and opportunities for youth under 16
– Utilize Meta Business Suite, Canva, Photoshop and Constant Contact to update social media, newsletters, listservs, etc.
– Collaborate with department heads across the affiliate to identify opportunities to enhance staff capacity with support from key volunteer initiatives
– Support Homebuyer Families in scheduling and tracking their required sweat equity hours in partnership with the Department of Family and Community Partnership (DFCP)
– Post volunteer opportunities, updates, and recognition on affiliate social media regularly
– Work closely with Volunteer Engagement Coordinator to maintain and accurately input volunteer participation hours in Volunteer Hub database

Skills Required

The Volunteer Engagement Manager is a results-driven individual with at least 2 years of experience in customer service, hospitality, community outreach, or volunteer engagement.

The ideal candidate will hold a Bachelor’s Degree and will also have/be:

– Commitment to Habitat for Humanity’s mission of service to others
– Knowledge of and/or interest in affordable housing solutions
– Excellent writing and communications skills
– Public speaking experience/comfort
– Strong discretion and judgment
– Demonstrated ability to plan, organize, and implement projects and meet deadlines
– Experience in event-planning and logistics
– Command knowledge of Google Suite
– Experience with online communications and social media management
– Strong initiative, willingness to work as part of a team as well as independently
– Ability to remain calm and focused in a constantly changing environment
– Experience working for a non-profit preferred, but not mandatory
– Bilingual in Spanish and English is a plus

In addition to the above, all staff members are expected to exhibit the following on a consistent basis:
– A dedication to an interdisciplinary, collaborative approach to work
– Passion for supporting the organization’s mission and for maintaining programmatic excellence
– Proven success working with individuals of diverse backgrounds
– Ability to manage multiple projects and assignments simultaneously, often with competing deadlines
– Communication skills that allow for productive sharing, debate, and exchange of information and ideas, whether verbally or in writing

PHYSICAL REQUIREMENTS
– Prolonged periods sitting at a desk and working on a computer.
– Prolonged periods of talking and being on your feet.
– Ability and willingness to travel locally.
– Must be able to lift up to 25 pounds at times.

Work Schedule

In person. Tuesday – Saturday; 9am – 5:30pm with occasional evenings

Additional Info

Visit https://www.cvillehabitat.org/ to learn more!