Testing Specialist

Description

The Testing Specialist is the “front-line” staff that will support the daily operations
of the organization by providing customer service and administrative/operational support to
the Testing Coordinator and Testing Director. The Testing specialist will support the Testing
Coordinator manage CASLI’s national Local Test Administrators (LTA) network, and to support
CASLI’s daily operations by providing administrative and operational support to Local Test
Administers (LTAs), to the Testing Director, the Testing Committee and to the CASLI’s Board of
Managers.

This position is a remote full-time position and requires experience working independently as a
highly organized, flexible (e.g. possibly available on weekends) “self-starter”, with excellent
time management skills, and ability to prioritize tasks to the needs of the job and meet strict
deadlines. The Testing Specialist will achieve good understanding of the roles and duties of an
LTA, be able to recruit, train, and provide support for LTAs, assist candidates with the exam
registration process, and help troubleshoot any test site or test administration issues as they
arise.

Job Duties

CUSTOMER SERVICE: The Testing specialist will be the primary point of contact and support
provider for exam candidates and will support the Testing Coordinator and Local Test
Administrators (LTAs) during the registration, scheduling, and administering process. This
requires excellent written communication and interpersonal communication (“soft”) skills. The
Testing Specialist will:

● Responds to phone and email inquiries from candidates and test administrators in a
timely manner.
● Communicates with vendors and test administrators regarding candidate information
and to ensure the proper administration of exams.
● Provide support to candidates throughout the exam process.
● Upload weekly eligible candidate lists to testing vendors.

ADMINISTRATIVE RESPONSIBILITIES: The Testing Specialist will have daily operational and
administrative duties to:

● Analyze and reconcile information, post information as needed. Identify and
recommend policies and procedures, as needed, to maximize efficiency, quality, and
consistency within CASLI operations.
● Maintain and update website materials and pages related to exam processes, ensuring
accuracy and is current.
● Process exam request and verify candidate’s eligibility prior to assigning exams.
● Coordinate and collaborate with other RID departments (e.g. certification, accounting,
member services, etc.) as needed.
● Update candidate testing process cycle expiration dates and perform manual data entry
as necessary.
● Extract and analyze database reports and support Testing Coordinator with monthly
reconciliation for exam payment, rater payment, and LTA payment.

OTHER DUTIES

● Assist in arranging volunteer meetings, including logistics, preparation of meeting
materials, etc.
● Recommend and make changes to operational procedure as needed to maximize quality
and efficiency.
● Consistently employ measures to keep exam content and candidate identities confidential and secure.
● Other duties as assigned

Skills Required

● Bachelor degree or higher
● Advanced to native ASL and strong written English Skill
● Administrative support, customer service, and data entry experience is a plus
● Proficient interpersonal and communication skills
● Capable of working in a team-based environment
● Demonstrates ability to be flexible and has proficient time management skills
● Capable of taking directions, prioritizing tasks, and meeting strict deadlines
● Demonstrates ability to think critically and apply effective problem solving skills
● Proficient in Microsoft Office and Google application products
● Database experience is a plus
● Capable of interacting effectively and employing sensitivity, tact, and diplomacy with
staff members of the Board of Directors, Board of Managers, committee(s),
stakeholders, volunteers, candidates, and visitors

Additional Info

LOCATION: CASLI offices are currently located within RID Headquarters in Alexandria, VA. This
position is telework but may be on-site or with the ability to travel on-site as needed.