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OrganizationJennifer Tiller
TypePart Time
Application DeadlineSeptember 1, 2017
College Degree Required?Yes
Salary Range$17-20 per hour up to 28 hours per week
Phone804-836- 1058


The Supportive Services Specialist provides case management services to residents at The Crossings and
functions as a collaborative team partner among VSH associates, volunteers, community providers, and
board members. The Supportive Services Specialist works in a residential environment that serves a
vulnerable population who have experienced low income, medical and/or mental challenges, and
substance addiction.

Job Duties

  • Provides case management expertise that promotes housing stability, to include but not limited
    to, assessments, treatment planning, supportive counseling, linking to community resources,
    monitoring progress, collaboration with other providers, and care coordination
  • Advocates for clients as appropriate with property management, court officials, law
    enforcement, and community providers as it pertains to maintaining housing
  • Maintains paper and electronic records to ensure compliance with agency and regulatory
    standards as it pertains to reporting, data entry and quality control
  • Assists with necessary outreach and engagement activities to include residents and their
    families, community providers, property management, medical personnel, and other providers
  • Assists clients with securing and maintaining entitlements and benefits through DSS and other
    income and disability support resources
  • Serves as key team representative, attending and participating in internal and external meetings
    to promote positive partnerships improved client services, fund raising, and supporting

Skills Required

  • Bachelors’ degree in Human Services from appropriately accredited institution plus one year
    experience in the field of direct services to individuals with low-income, physical disabilities,
    behavioral health and developmental disorders, and/or history of homelessness and
  • Knowledge of appropriate community resources, especially entitlement, housing, and recovery
  • Must possess excellent computer skills including use of Microsoft Office
  • Frequent local travel and some occasional State-wide travel required, approx 10%
  • Valid VA Driver’s license
  • Must have access to a personal vehicle available for use in performing job functions
  • Must successfully pass VSH insurance review, including background check and other pre-employment screenings