Store Volunteer Coordinator

Description

Habitat for Humanity of Greater Charlottesville is currently seeking a full-time Volunteer Coordinator to join its team at the Habitat Store. The Volunteer Coordinator is tasked with effectively recruiting, training, supervising, and nurturing a solid volunteer base to support all aspects of store operations.

Job Duties

Develop/Organize the Volunteer Program

• Develop and implement effective strategies to recruit the right volunteers with the right skills
• Promote volunteer program to gain community support
• Explore and pursue partnerships with local organizations to enhance volunteer participation
• Effectively evaluate incoming volunteers and communicate their skills/interests to appropriate staff
• Ensure volunteers are given the appropriate training to be successful in their position
• Ensure that volunteers adhere to established store policies and procedures
• Proactively and effectively interact with affiliate Volunteer Program Manager, sharing resources and strategizing, to advance overall affiliate goals
• Work closely with the Operations Manager to ensure representation at appropriate conferences, fairs, and other community events to promote awareness of the store
• Take pictures of volunteers and post regularly on social media platforms
• Manage Store volunteer website landing page

Lead the Volunteer Program

• Orient volunteers to increase their understanding of Habitat for Humanity and the Habitat Store’s role
• Exercise discretion and independent judgment with regard to acceptance, training, and assignation of volunteers
• Schedule all volunteers to ensure thorough and consistent coverage at the store and special events
• Ensure volunteers are given the appropriate training to be successful in their position
• Lead volunteer groups on specified store projects with support from Store Manager
• Interact daily with individual volunteers to ensure productive use of their skills/interest/time
• Ensure all volunteers are consistently provided with appropriate tasks and held accountable for performing these tasks completely and safely
• Plan and implement formal and informal volunteer recognition activities to show appreciation for their contribution to Habitat
• Train Staff to work effectively and cooperatively with volunteers

Support Store Operations/Habitat Mission

• Provide friendly and personalized customer service on sales floor to drive sales and ensure optimal customer/donor experience

• Be an expert on all policies, procedures and sales floor activity; Provide retail support as needed at the direction of the Store Manager and Operations Manager

• Be knowledgeable about Habitat’s mission and convey it effectively to customers, donors, and volunteers

Skills Required

Prerequisite Requirements:

• Professional presentation, demeanor and attitude at all times befitting a public representative of Habitat for Humanity of Greater Charlottesville
• Ability to multi-task, plan, organize, and execute multiple projects and meet deadlines with high quality work
• Excellent writing, communication and organization skills
• Strong discretion and judgment
• Proficient in Microsoft Office and G-Suite
• Ability to learn database/scheduling systems
• Proficient in social media platforms
• Able to think strategically and creatively
• Positive, “can do” personality

• Sensitivity to the needs of people from multiple cultures and backgrounds
• Sensitivity to the needs of people with disabilities
• Commitment to Habitat for Humanity’s mission of service to others
• Ability to lift 25-50 lbs. and be on feet for long periods of time in extreme temperatures
• Driver’s license and insurable driving record
• Flexibility to work weekends and occasional mornings/evenings

Preferred Prerequisites:

• Experience coordinating volunteers
• Non-profit experience
• Retail Experience

Work Schedule

Schedule: 4 Weekdays TBD and Saturdays

Additional Info

(60% off sales floor, 40% on sales floor)

Benefits: 20 days of PTO, 9 paid holidays, Medical insurance, Long term disability, Dental/Vision insurance, Life insurance, Accident insurance, Simple IRA retirement plan