Shelter Manager (part-time)

Description

POSITION SUMMARY: The Shelter Manager is responsible for ensuring a safe, supportive, and welcoming residential environment for 8-10 adult women and their accompanying children who are escaping domestic violence. Responsibilities include both activities that keep the shelter building running smoothly and the provision of direct support to shelter guests and volunteers. Shelter Managers are also responsible for answering the Shelter’s hotline and providing information, referrals, and safety planning support to callers, as well as clearing eligible callers to enter the Residential Program.

Job Duties

A. Consistently embody the values of the Shelter for Help in Emergency when interacting with human begins
● Practices and promotes antiracist, trauma-informed, person-centered, strengths-based, and harm-reductive responses to human beings
● Communicates assertively, clearly, thoroughly, and with solutions in mind
● Foster a culture of collaboration, mutual support and respect, creativity, and excellence
● Maintains impeccable confidentiality of client identities and facility location
● Promotes nonviolent speech and behavior
● Demonstrate ability and willingness to disagree constructively while options are being considered, and to then fully commit to the ultimate decision, even if it isn’t the decision you would have made
● Provides feedback to team members that is truthful, timely, specific, and non- judgemental and receives feedback with curiosity, respect, and a commitment to continuous growth and professional development

B. Direct support to guests of the Residential Facility
● Communicates important client related information to the incoming staff at shift change
● Completes check-ins of guests throughout shift to ensure client safety
● Provides conflict resolution supports when conflicts arise between guests
● Lets guests into the building (answering the door)
● Create Welcome Bags
● Leads weekly house meetings
● Completes VADATA Advocacy data collection accurately and comprehensively for guests as appropriate
● Leads social and/or skills groups for guests depending on shelter census and desires of guests
● Provides active listening to guests who need support and connects them to 988 to the Mental Health Virginia Warmline as appropriate
● Teaches guests how the various appliances and systems at Residential work
● Encourages guests to keep their bedrooms and bathrooms clean and reminds them where the cleaning supplies are kept
● Consistently and regularly communicates shelter rules and behavior expectations to guests and supports guests in their efforts to align with rules and expectations

C. Facilities management responsibilities
● Turns rooms over for new clients
● Does facility laundry (linens, kitchen towels)
● Answers Residential Office phone line
● Lets vendors into the building (answering the door)
● Answers the Hello Line
● Completes daily/weekly/monthly checklists of facility needs
● Keeps common areas clean and functional
● Reminds guests of the expectations that they clean up after themselves and their children and complete their house duties daily
● Tracks grocery needs for general house use
● Organize and put away donated and purchased supplies for the house

D. Hotline operations
● Answers hotline
● Provides information, referral, and safety planning to hotline callers
● Screens eligible callers for entrance to Residential Program
● Coordinates hoteling for callers cleared for Residential Program
● Completes hotel runs to pick-up clients and/or drop off welcome bags
● Completes VADATA data collection for all hotline calls accurately and comprehensively

E. Volunteer support
● With Community Engagement Coordinator, trains volunteers during shadow shifts
● Organizes day-of duties for volunteers by providing priority list of activities/needs and providing any necessary materials

F. Departmental Collaboration
● Attends regularly scheduled Shelter Manager meetings
● Submits timesheets accurately and promptly
● Attends regularly scheduled and as necessary 1:1 meetings with Shelter Manager Team Leader
● Promptly and proactively communicates concerns or needs to Shelter Manager Team Leader
● Calls on-call as necessary for guidance and support during emergency situations

REQUIRED SKILLS AND EXPERIENCE
● Compassion for all people, especially those in crisis
● Naturally resourceful and curious
● Experience working with humans of diverse racial, linguistic, ethnic, religious, and socioeconomic backgrounds
● Ability to constructively provide and receive feedback
● Ability to maintain perspective and exercise wise decision making and good judgement in novel situations
● Understanding of boundaries and self-care practices and ability to consistently implement them
● Ability to improvise and adapt to changing circumstances
● Comfortable with computers and able to learn new software programs including databases
● Reliable, punctual, detail-oriented, and organized
● Access to reliable transportation
● Understanding of the importance of confidentiality and ability to keep both the location of the residential facility and identity of guests of the shelter confidential

Work Schedule

SCHEDULE: part time with various shifts available
● evening shifts 4pm-9pm daily
● overnight shifts 9pm-8am daily (private sleeping quarters and bathroom provided)
● daytime shifts 8am-4pm Saturdays and Sundays and various holidays

Additional Info

SPECIAL REQUIREMENTS: All Shelter for Help in Emergency Staff are required to pass the organization’s Suitability to Work with Minors Policy which requires fingerprinting and criminal background checks.

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