Retreat Center Manager

Description

Serenity Ridge Retreat Center (“Serenity Ridge”), headquarters of Ligmincha International, is seeking a dynamic Retreat Center Manager to join our dedicated team. In this key position, you will work directly with the Serenity Ridge Board Chair to ensure smooth daily operations while supporting our mission to support individuals on a spiritual path.

We are looking for a hands-on manager who can transform Serenity Ridge’s vision into seamless operational reality, by overseeing and ensuring the smooth day-to-day operations and administration of the center during retreat periods and non-retreat periods, with attention to detail, clear communication and recordkeeping. You work well within a team environment, are flexible in a changing environment, build strong relationships naturally by managing and collaborating with a small team of staff–currently, there are 4-5 staff members, both full-and part-time–and diverse volunteers, and are excited about supporting a mission-driven organization that supports the deepening of spiritual practice. You are open to people with diverse backgrounds and spiritual beliefs. If this sounds like you, we’d love to hear from you.

Location: Serenity Ridge Retreat Center, Shipman, VA

For more information, please visit: http://serenityridgeva.org/

Job Duties

Retreat & Event Management (35%)

– Ensure the successful running of retreats and day long events by implementing comprehensive launch strategies and timelines
– Leading the launch team and coordinating across departments
– Convene and facilitate regular team meetings
– Facilitating the coordination between communications, marketing, tech, registration, and facilities staff
– Support registrar to open registration through our registration software in a timely manner
– Managing issues that arise in the event planning process and during events
– Serve as onsite registrar during events using Retreat Guru software
– Cultivate a welcoming atmosphere that supports all visitors and retreat attendees
– Communicating with current and potential renters of our center about Serenity Ridge
– Work with Ligmincha International Programming to add new Serenity Ridge sponsored retreats, events and third-party rental groups to the calendar to maximize use of the retreat center
– Gathering and analyzing participant feedback

Operations Management (35%)

– Ensure that all areas of operations comply with all government standards, regulations and guidelines relevant to Serenity Ridge as an employer and non-profit
– Oversee all facility operations, including registration, grounds, maintenance, housekeeping and kitchen, by working closely with staff to ensure that the retreat center is ready for guests
– Oversee vendor relationships and negotiate contracts
– Communicate necessary upgrades and capital improvements to the Serenity Ridge Board of Directors
– Maintain organizational documentation and filing
– Other operational and administrative duties as assigned

Administration (20%)

– Manage office operations and administrative functions
– Convene and facilitate regular staff meetings
– Overseeing Serenity Ridge Residency Program
– Oversee all third party rentals from initial contact through finalizing contract, follow up on new and existing rental leads; provide tours to potential new rental groups
– Follow financial recordkeeping and budgeting following Serenity Ridge finance procedures
– Track volunteer service and work-exchange credits
– Track program metrics and prepare reports
– Identify opportunities for process improvement
– Support board meeting preparation and documentation
– Meet as needed with the Serenity Ridge Board of Directors

Personnel (10%)

All aspects related to employee administration Manage and support staff and volunteers at Serenity Ridge Follow and administer all policies in the Employee Handbook

Skills Required

Required Qualifications

– Bachelor’s degree or equivalent experience
– 3+ years of operations or project management experience
– Demonstrated experience in process improvement and team coordination
– Strong organizational and time management skills
– Excellent written and verbal communication abilities
– Experience with event/project management software
– Proficiency with gmail, google drive, and web based programs, such as project management software, required

Preferred Qualifications

– Working in, building, and supporting a team-based organization
– Office management and administration and/or business operations
– Familiarity with CRM systems
– Hiring and staff management
– Basic bookkeeping
– Understanding financial reports
– Experience with volunteer management
– Nonprofit sector experience

Required Skills & Attributes

– Able to work independently and team environment in a positive and professional manner
– Strong interpersonal skills
– Ease with learning new software programs
– Strong attention to detail
– Excellent problem-solving abilities
– Proactive and self-motivated
– Adaptable and flexible
– Ability to manage multiple priorities
– Commitment to our mission and values

Work Schedule

As a result of our program schedule, this position requires working some weekends and holidays. Candidates must be able to work a flexible schedule during scheduled retreats but will otherwise have a fixed schedule. This position is only available to US citizens and persons already qualified to work in the US.

Additional Info

Other Benefits: Ten Vacation days per year (after 1 year of employment). Six wellness days per year, accrued (after 60 days of employment). Four paid holidays include Memorial Day, Labor Day, Thanksgiving and Christmas; additionally New Year’s Day, on years when a retreat is not taking place. Attendance at retreats and events that meet the written criteria as described in the Serenity Ridge Employee Manual. Additionally, up to $500 monthly ICHRA non-taxable reimbursement towards health insurance and health care costs. On-site accommodations in a one bedroom apartment is available for up to three months, if relocating for the position. Longer term onsite accommodation is negotiable.

Reports to: Serenity Ridge Board Chair