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OrganizationThe Arc of the Piedmont
TypeFull Time
Application DeadlineApril 30, 2024
College Degree Required?No
Salary Range$48,000-$56,000
Phone434-977-4002 x124


The Residential Manager assures the operations of their assigned service site(s), including facilitating and implementing day-to-day services, activities, and programs for the individuals receiving services. The Residential Manager provides first line supervision of Direct Support Professionals (DSPs) to model/coach respectful and effective interactions and ensure consistent implementation of the Individualized Service Plan (ISP) for each individual.

An ISP must be completed at least annually or more often as the needs and desires of an individual changes. The Residential Manager will work closely with the individual’s Case Manager to coordinate the planning meeting, help assure all key people involved have input, and document the planning session. The Residential Manager assures that all regulatory and agency requirements are met.

This is a full time exempt position. The incumbent reports to the Director of Residential Services. In carrying out position duties, they perform in accordance with professional ethics and established policies. The incumbent is expected to function with substantial initiative and good judgment while utilizing the management team for regular input and feedback.

Job Duties

Day-to-Day Oversight:

Provides direct supervision to assigned residential site(s) and direct support staff.
Participates in the interviewing of candidates and makes recommendations on hiring. Works with Staff Development Coordinator to ensure training of new hires and completion of New Hire On-Site Orientation Checklist.
Prepares for and leads monthly staff meetings for assigned residential sites.
Oversees schedules and work distribution; regulates workflow to provide timely and coordinated services; provides for emergency coverage for assigned sites.
Reviews the medication administration records (MAR) weekly to ensure accuracy and maintenance of medications for individuals receiving services. Ensures that the MAR is accurately prepared and ready for timely implementation. Coordinates medical appointments and purchasing of prescribed medication, OTC medication, and durable medical equipment as ordered by physicians.
Oversees and coordinates agency, public, and other transportation to address each individual’s needs; may be required to provide transportation.
Communicate with day activity center(s) as appropriate to ensure continuity of supports.
Reviews and updates records regularly and as needed to ensure accuracy.


Oversees site budget; Purchases groceries and supplies for assigned residential home; Completes monthly financial reports (i.e. checking reports, house petty cash, etc.); Completes financial reviews and reports for all individuals receiving services within assigned residential home.
Manages household operations to include home maintenance, vehicle maintenance, and office equipment. Requests and follows up with site and vehicle maintenance issues. Ensures that regular safety checks are completed.

Staff Training and Support:

Reviews and approves time records and PTO requests.
Provides on-call assistance to assure appropriate handling of emergencies, which may of course include days, evenings, and weekends. May be required to provide direct supports/cover shifts in the absence of support staff. Will work in conjunction with another Residential Manager to ensure on-call supports during time off. Participates in weekend and holiday on-call rotation.
Writes probationary and annual performance evaluations for all assigned residential staff. Conducts in-service education and training as required and appropriate.


Facilitates the person-centered planning process for individuals receiving residential services.
Develops ISPs that incorporates person-centered thinking practices and addresses the long-term goals in accordance with the Department of Behavioral Health and Developmental Services (DBHDS), Department of Medical Assistance Services (DMAS), and agency regulations for each individual receiving services. Ensures that the ISP is updated at least annually or more often, as needs dictate. Completes a written review of ISPs at least quarterly.
Provides training to direct support staff to ensure knowledge and accurate implementation of ISPs.
Reviews documentation on a weekly basis to ensure implementation of services and completes/submits weekly billing reports.
Responsible for obtaining materials for Local Human Rights Committee annual/intermittent review of restraints.


Participates in agency committees and relevant training as assigned.
Performs other duties as assigned.

Skills Required


Knowledge of: Considerable knowledge of intellectual and developmental disability delivery systems including Medicaid Waiver, principles of person-centered planning and community engagement/inclusion, family support, behavioral support strategies, service coordination, group process, service promotion, public relations, social services systems, and agencies working with individuals with disabilities; thorough working knowledge of regulations required of community residential services.

Skills: Development and monitoring of individualized services, social interactions, public promotion, service coordination, program development, community development and collaboration, staff supervision and development, teaching; safe operation of passenger vehicles as evidenced by a valid Virginia driving license and an acceptable Department of Motor Vehicle driving record; CPR and First Aid procedures; Medication Administration certification; crisis intervention and emergency responses; scheduling.

Ability: Ability to manage concurrent programs; write and speak effectively; exercise leadership and supervise the work of others; educate/train staff; interact effectively and maintain favorable relationships with staff, individuals receiving services, and the public; present a professional and compassionate image; organize material effectively; document accurately; meet required documentation deadlines; analyze trends in an effort to develop/implement appropriate responses.

SUGGESTED TRAINING AND EXPERIENCE: Bachelor’s degree in human service related field and two years of directly related experience.

Work Schedule

SCHEDULE: 40 hours per week, flexible schedule with evening and weekend hours as dictated by the needs of assigned individuals and service sites. Schedule includes participation in weekend and holiday on-call support.