Receptionist

Description

Job Overview: The receptionist provides general office support with a variety of clerical activities and related tasks. They greet, welcome, and direct visitors and clients appropriately; notifying staff of visitor/client arrivals.  They maintain the lobby and front desk and coordinate telecommunications and check-in systems.

Job Duties

Major Responsibilities:

• Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department. Manage flow of visitors during peak periods such as open office hours.
• Treat all staff, clients and guests with respect, professionalism, kindness, and dignity.
• Answer and direct incoming telephone calls. Refer inquiries from clients and guests to the appropriate staff.
• Make appointments and conduct follow-up calls. Manage voicemail system and send messages to appropriate staff.
• Ensure staff, clients and guests are checking-in when they arrive to the IRC using the online Proxyclick system and provide other programmatic support, such as receiving documents from clients and directing them to appropriate staff.
• Provide referrals and information on IRC programs and services. Refer non-IRC clients to appropriate internal and external resources.

• Maintain and tidy up the lobby, the classroom, the conference room, the small and large huddle rooms periodically throughout the day.

• Maintain up-to-date information on front desk processes and procedures and update lobby bulletin boards with up-to-date information/flyers.

• Order and maintain stock of needed office supplies.  Review inventory and monitor prices.
• Provide clients and donors with access to the donation store as appropriate and assist staff with maintaining donations inventory.
• Maintain office equipment including copier and projector in good working order; escalate issues as needed.
• Receive and distribute mail and packages.  Process outgoing mail and deposit in mailbox on daily basis.
• Other tasks and projects as assigned.

Skills Required

Job Requirements:

• High school diploma or equivalent education or work experience.
• Minimum 1 year relevant work experience in administration, reception, or other experience in providing professional customer service.

• Desire to work as a team member and demonstrated experience working with diverse communities and cultures.

• Must be well-organized, reliable, professional, detail oriented and flexible.
• Ability to work independently, be a self-starter and maintain responsibility for multiple tasks.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to speak in a clear and friendly manner over the phone.
• Ability to greet clients and visitors in a friendly and welcoming manner when face-to-face.
• Demonstrated proficiency with Microsoft Office programs including Excel, Word, and Outlook.

• Excellent communication skills, with fluency in spoken English. Bilingual ability in one of the predominant languages of the local client base a plus.

Work Schedule

Working Environment

• Professional, fast-paced office environment.
• Must be able to use a computer for long periods of time.
• Position hours are Monday-Friday, 9:00am-5pm.

Additional Info

Apply Online Only:

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/25373?c=rescue or rescue.org/careers