IT Support Specialist

Do you love the development, use, and maintenance of technology? Are you able to troubleshoot technology issues? Do you enjoy working with seniors, as well as business professionals? Come and join our dynamic IT team, serving a great community of over 400 senior residents. We have an immediate opening for Full Time Support Specialist in our Information Technology Department.

Responsibilities

• • Responding to daily help desk calls; maintaining request log and coordinating responses to calls with the IT Communications Specialist, including requests for assistance with home computers, printers, phones, television equipment, and other devices
  • Building and maintaining all Westminster-Canterbury workstation and laptop computers used by associates,  and all constituents
  • Assisting with the provision of secondary coverage, and support with telephone, internet, wireless, and network service providers
  • Coordinating team support for campus audio-visual equipment, in collaboration with Administration and Resident Services, including the scheduling, setup, training, and testing of all equipment used for presentations, performances, and activities
  • Assisting in support of the campus telephone system and its peripheral devices, applications, enhancements and upgrades, as well as the inventory, deployment, and return of all cell phones, tablets, headsets, and other communications devices used by associates
  • Coordinating and maintaining parts and supplies inventory, along with sharing responsibilities for proper storage and staging of equipment

Qualifications

• • Preferred:  Experience in a healthcare or assisted living environment
  • Excellent verbal, active listening, and written communication skills with attention to accuracy
  • Excellent time and project management skills. Must be able to work independently, but demonstrate the ability to work collaboratively with other professionals
  • Excellent decision making skills, strong organizational skills, ability to work well with staff and residents.
  • Attention to detail and ability to prioritize and handle many projects at one time
  • Ability to analyze and solve technical problems, even those never before encountered in the organization
  • Hardware skills include product knowledge and technical skills required to install network components and operating systems, including Microsoft and Apple computers, smartphones, and tablets
  • Possesses keen knowledge of network security and the increasing threats to loss of confidential data

Requirements

• • Preference for technician to possess a Bachelor of Science degree in Information Technology, Computer Science, or Associates degree (minimum) with equivalent experience in related field
  • 5 years of relevant experience with networking, telephone/category 5 wiring, cable television and troubleshooting using associated meters and tools, or a comparable mix of education experience and certifications
  • MCP (Microsoft Certified Professional) or equivalent
  • Preferred:  A+, Net+, or other similar certifications

Westminster-Canterbury of the Blue Ridge is a non-profit Continuing Care Retirement Community with a mission of responding to the dynamic needs of senior adults by providing high-quality services and programs in a residential environment. We need YOU to join us in supporting this mission.

WCBR is an Equal Opportunity Employer committed to the hiring, advancement and fair treatment of every individual and does not discriminate against any individual or group of individuals on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation or veteran status.