IT Support Specialist

Description

About Appalachian Voices

Appalachian Voices is a nonprofit advocacy organization that works to achieve an Appalachia with healthy, intact ecosystems and advance a just transition to a generative and equitable clean energy economy. We have 35 staff members located in offices in Boone, N.C., Charlottesville, Va., Norton, Va., Knoxville, Tenn., and Durham, N.C.

Commitment to Equity

Appalachian Voices is committed to diversity, equity, and inclusion both in our work and in our organizational structure. We seek applicants who share and exhibit these principles. As an equal opportunity employer, we are committed to employment practices that ensure employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information or any other factor that is not related to the position.

We understand people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the primary roles and responsibilities listed. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.

Job Description

Appalachian Voices seeks a full-time IT Specialist to support programmatic staff in advancing a clean energy transition in our region. The IT Specialist will report to and work closely with the Director of Digital Innovation and Technology to manage our technology systems. The position will be responsible for desktop support, troubleshooting, computer maintenance, and network and digital security for our three regional offices. The IT Specialist will also provide technology support for our cloud-based Google Workspace for Nonprofits, and assist in supporting communications, advocacy, and fundraising through IT, depending on candidate skill set and needs of the organization.

To be successful, the candidate should have a strong knowledge of Mac and Windows computers and cloud-based servers, possess excellent troubleshooting skills, have a keen interest in learning new technologies, and be a collaborative team player. Top candidates will also have the ability to communicate timely and effectively with end users, community partners, and other IT professionals.

Compensation

This is a full-time position and is included in a union-represented collective bargaining unit; specific terms and conditions of employment may be subject to a future Collective Bargaining Agreement.

Appalachian Voices offers competitive compensation and benefits that include employer-paid health care, vision, and dental policies with options to include family members at a reduced cost; short- and long-term disability plans; generous paid vacation and parental leave; flexible working hours; and an employer-matched retirement plan.

Salary is commensurate with experience, however, the expected salary range is between $50,000 – $65,000; candidates seeking the higher end of this range should be able to demonstrate very strong background, experience, or other factors. We are open to feedback from the market and would welcome the opportunity to connect with candidates who may be outside of the compensation band. Appalachian Voices is committed to equity in pay practices.

Job Duties

Primary Responsibilities

• Desktop, software, and equipment support
• Security and backups for staff computers and servers
• Cloud-based and local server administration
• Google Workspace for Nonprofits administration
• Zoom phone administration

Secondary Responsibilities

• Administer other cloud-based tools as skills allow (i.e., Salesforce)
• Purchase equipment and maintain equipment inventory lists
• Assist in regularly evaluating digital and IT systems to ensure they meet necessary demands
• Potential for web development / website administration, based on skills and experience

Skills Required

Skills & Qualifications

• Strong desire to work for an organization working on the front lines of energy-related environmental issues in Appalachia
• Working knowledge of hardware and software configuration for networks, Mac and Windows computers, and peripherals
• Working knowledge of cloud-based server administration
• Familiarity with information security practices and procedures
• Excellent troubleshooting and creative problem solving skills
• Effective communication skills with end users and IT professionals
• Skilled at collaborating in a team-oriented environment
• Excellent time management skills and ability to prioritize shifting responsibilities
• Proficiency in PHP, HTML and Javascript preferred
• Experience with Google Apps for Nonprofits, Salesforce, and other cloud-based tools preferred

Work Schedule

This is a hybrid position, holding weekly office hours in one of our three main offices: Boone, N.C., Charlottesville, Va., or Norton, Va. Preference will be given to candidates who reside in the Appalachian region near one of these primary locations. Travel in North Carolina, Virginia, and Tennessee is required.

Additional Info

To Apply

Please send a resume and a brief cover letter outlining your IT experience and why you are interested in working for an environmental organization to jobs@appvoices.org with the subject line “[YOUR NAME] Application for IT Specialist.”

Applications will be accepted on a rolling basis until this position is filled. For early consideration, apply by June 15, 2023. Questions about the position are welcomed via email. No calls, please.