Intake Coordinator

Description

At Meals on Wheels of Charlottesville/Albemarle, our mission is to extend a compassionate hand to our community’s most vulnerable individuals. Since 1977, we have been dedicated to providing hot, nutritious meals and essential wellness checks to those who struggle with food accessibility or preparation. With over 400 committed volunteers, we serve approximately 275 clients in Charlottesville and Albemarle County. We ensure each meal is tailored to meet our recipients’ dietary needs under a registered dietitian’s guidance. Our services promote health and independence and foster a sense of connection and belonging, offering a lifeline of care and community to those in need.

Through our efforts, Meals on Wheels nourishes the body and nurtures the spirit, providing daily social contact and a vital safety net for individuals who may otherwise be isolated or at risk. By supporting our homebound neighbors, we contribute to earlier discharges from medical facilities, reduce the need for institutional care, and enable elderly and disabled individuals to maintain their independence and dignity in the comfort of their own homes. With each delivery, we uphold our commitment to fostering a healthier, more connected community where everyone has the opportunity to thrive.

Meals on Wheels of Charlottesville/Albemarle seeks a unique individual to join our team and serve as a Client Intake Specialist. This client-facing position will be the initial point of contact for potential clients looking to apply for services.

Job Duties

– Work directly with the Client Manager to schedule and conduct an in-person meeting to complete a client intake form.
– Work directly with the Client Manager to input new client information into the client portal.
– Schedule and lead 6-month follow-up with clients to better assess any changes in need, ability, access to resources, etc.
– Serve as the primary contact for initial intake with client referral calls and communications regarding a client starting services.
– Distribute new client information, including additional referral resources, a labeled cooler, the Client Handbook, and a library card application.

Skills Required

– Strong organizational and relationship-building skills.
– Must own a reliable vehicle.
– Demonstrated customer service skills.
– Excellent interpersonal, written, and communication skills.
– Ability to work as part of a small team.
– Self‐motivated and willing to work in a flexible, non‐structured environment.
– Experience working with elderly and disabled populations is strongly preferred.

Work Schedule

The position is part-time, at 20 hours weekly. Hours are flexible, starting with core from 10 to 1 to become familiar with the daily operations, policy, and procedures.