Habitat Store Retail Associate

Description

Habitat for Humanity of Greater Charlottesville (“Habitat”) is a cutting-edge non-profit housing and community development organization creating simple, decent, affordable homes in partnership with low-income families, volunteers, and the communities of the Greater Charlottesville region. Home construction capacity is multiplied by a volunteer labor force including homeowner families, corporate, civics, and faith groups. Habitat is an affiliate of Habitat for Humanity International (“HFHI”), a global ministry working to end housing poverty worldwide.

In 2013, Habitat completed construction at Sunrise, the first trailer park transformation in the nation without resident displacement. Currently, Habitat is redeveloping the Southwood Mobile Home Park with similar objectives. Southwood is the area’s largest single concentration of affordable housing and its greatest remaining redevelopment opportunity. When complete, the redeveloped Southwood will be unprecedented in scale nationally. Habitat has also partnered with the Piedmont Housing Alliance and the City of Charlottesville to purchase the Carlton Mobile Home Park. In the short term, our plan is to manage the park responsibly while helping residents develop the collective capacity to be leaders in the eventual redevelopment of the property into a mixed-income community without resident displacement.

Habitat is a national pioneer in mixed-income community development. To date, Habitat has contributed to 12 mixed-income neighborhoods and built and sold almost 400 homes.

The Retail Associate is tasked with processing donations, maintaining and organizing retail shopping spaces, leading volunteers and supporting retail operations with superior customer service and professionalism. This position requires a Tuesday – Saturday schedule.

Job Duties

– Screen community member drop-off donations for acceptability and unload professionally and efficiently.
– Ensure donation processing systems are implemented and items are prepared for display.
– Load customer purchases safely and professionally.
– Provide friendly, professional and personalized customer service on sales floor to drive sales and ensure optimal customer and donor experience.
– Work with Warehouse Coordinator, Volunteer Coordinator, and Store Manager to plan and implement daily volunteer tasks and ensure positive volunteer experience.
– Effectively train and supervise volunteers/volunteer groups.
– Maintain an exceptionally clean store and warehouse through sweeping, proper merchandising, and diligent attention to housekeeping.
– Ensure that store, donations area, and warehouse are appropriately stocked with supplies at all times with input from Store Manager or Operations Manager.
– Make miscellaneous repairs to damaged but valuable donations.
– Be knowledgeable about Habitat’s mission and convey it effectively to customers, donors, and volunteers.
– Adhere to safety procedures and ensure a safe environment for customers, donors, staff, and volunteers.
– Adhere to all store policies and procedures.
– Perform other duties as assigned by Warehouse Coordinator, Store Manager or Operations Manager.

Skills Required

– Must be able to work a Tuesday – Saturday schedule.
– Experience in retail sales.
– Professional demeanor and attitude at all times befitting a public representative of Habitat for Humanity of Greater Charlottesville.
– Ability to work well with volunteers and supervise them effectively.
– Knowledge of Google platform.
– High level of strategic thinking.
– Professional appearance at all times befitting the public face of Habitat
– Driver’s License and insurable driving record.
– General knowledge of carpentry, HVAC, plumbing, electrical, types of wood, etc.preferred.
– Basic knowledge of power tools preferred.
– Bilingual (Spanish/English) preferred.

Work Schedule

In person; 9am – 5:30pm, Tuesday – Saturday.