Habitat Store Operations Manager

Description

The Habitat Store Operations Manager is charged with management oversight of all store activities related to the continued, aggressive growth of store sales and net profit. The Operations Manager is responsible for overseeing the day-to-day operations of the Habitat Store; to include maintaining a clean and safe facility and ensuring that all sales and donation-receiving activities run smoothly and efficiently, as well as providing superior customer service to our customers and donors. Additionally, there shall be a focus on strong personnel management to ensure team excellence for store staff.

Skills Required

• Proven experience in retail management; non-profit management experience is preferable as well
• Strong knowledge of sales and marketing
• Demonstrated ability to effectively supervise and direct staff
• Demonstrated ability to multi-task, plan, organize, and implement multiple projects and meet deadlines with high quality work
• Excellent writing and communication skills
• Command knowledge of Word, Publisher, PowerPoint, Excel, Outlook and other common database software
• Ability to learn quickly and take initiative with limited direction
• High level of strategic thinking
• Positive, “can do” personality
• Ability to remain calm and focused in a constantly changing environment
• Sensitivity to the needs of people from multiple cultures and backgrounds
• Flexibility to work occasional nights and weekends
• Ability to work with volunteers
• Commitment to Habitat for Humanity’s mission of service to others
• Professional appearance at all times (to include no altered shirts, political or other potentially offensive comments, etc.) befitting the public face of Habitat
• Advanced degree in related field is preferable
• Ability to lift 75-100 lbs consistently and be on feet for long periods of time in extreme temperatures
• Driver’s license and insurable driving record

Work Schedule

Mon-Fri 9:45am-6:15pm, occasional nights and weekends

Additional Info

Responsibilities:

• Develop and implement strategic plan in collaboration with Director of Operations for Habitat Store growth
• Develop and implement marketing strategy in collaboration with Director of Operations to expand customer and donor base
• Develop and implement purchased inventory plan in collaboration with Director of Operations
• Oversee store website being used as effective marketing and communication tool
• Solicit donations throughout Albemarle County/ City of Charlottesville and beyond
• Ensure adequate and friendly personnel presence on sales floor at all times to maximize personal customer service and drive sales
• Handle billing for the Habitat Store
• Prepare annual budget and ensure operation within the budget
• Develop informational materials regarding Habitat Store for internal and external use
• Cultivate and nurture relationships with appropriate organizations, such as other reuse centers, HFHI, Blue Ridge Home Builders Association, CAAR, BRAC, National Recycling Coalition, EPA, Virginia Recycling Association, Building Materials ReUse Association and others
• Look to establish new partnerships for the Habitat Store, through active and creative collaboration with donors and community groups
• Coordinate yearly inventory
• Ensure that proper safety procedures are implemented and adhered to by all staff and volunteers
• Consult with accountant on issues of register discrepancies, bank account, insurance, and taxes
• Prepare monthly store operational report for the Board of Directors
• Attend HFHGC meetings as store representative
• Coordinate Habitat Store attendance/participation at relevant conferences and exhibits
• Work to continually improve the overall appearance of store facility and maximize  efficiency of all operations
• Consult with Habitat affiliates interested in the ReStore concept
• Be knowledgeable about Habitat’s mission and convey it effectively to customers, donors, and volunteers
• Oversees routine maintenance, cleaning, and current documentation of all store vehicles in cooperation with Warehouse Coordinator
• Coordinate other duties as assigned by Director of Operations