Community Services Staff

Description

Common Ground Healing Arts, is a Charlottesville nonprofit. Our mission is to improve wellness throughout our community by making massage, acupuncture, yoga, and meditation affordable and accessible to everyone, regardless of their ability to pay.

As a member of our client services staff, you will provide equitable, compassionate, care, and service to clientele who come to the studio and those we meet out in the community.  You will also provide support to practitioners and help Common Ground carry out its mission.

In this role, yours may be the first face, and/or the first voice a person experiences. Everyone will appreciate your care, compassion, patience.

We’d love to meet you if:

You enjoy working in an environment that varies from day to day.

You can provide clients with care and attention while managing the database and phone calls.

Give and receive support from co-workers thoughtfully and respectfully.

You value relationships with your co-workers and our clients.

Learning new information and skills is important to you.

You are flexible and brave.

You see organizational growth as professional development.

You’ll like working at Common Ground if:

You thrive in a work environment with clear boundaries, that is dedicated to open, regular, clear and kind communication.

You think community engagement is important.

You enjoy working with a diverse group of people.

A benefits package that includes massage, acupuncture, and yoga is appealing.

Important to have:

Customer service experience.

Confidence with computers and other technology.

Strong organizational skills and attention to detail.

Ability to work days, evenings, and/or weekends as needed.

A high school diploma or GED.

Nice to have:

Experience with the MindBody platform.

Experience with Google Docs and Dropbox.

Experience with Constant Contact, Canva, and social media platforms.

Common Ground is committed to providing safety and connection for everyone who comes to our door. We want our staff to reflect the diversity and lived experience of our community. 

Please send resumes to alicia@commongroundcville.org

Job Duties

Greet clients and check them in for appointments or classes.

Process payments.

Make, reschedule, and cancel appointments.

Answer the phone.

Support our practitioners:

Manage client files

Set up and take down acupuncture room

Provide staff support at community events.

Help maintain a welcoming environment for everyone who spends time at Common Ground.

Skills Required

Customer service experience

Confidence with computers and other technology

Strong organizational skills and attention to detail

Ability to work days, evenings, and/or weekends as needed

High school diploma or GED.

Work Schedule

May vary from week to week.

Additional Info

Staff benefits include acupuncture, massage, and yoga classes.