Enrollment & Match Support Specialist

Description

The Enrollment & Match Support Specialist is responsible for youth & volunteer recruitment, enrollment & matching, and ongoing case management for site-based mentoring at Richmond and Hopewell Public Schools and/or for community-based mentoring. All goals and responsibilities of this position are consistent with Board of Directors policies and long-range objectives for the Greater Richmond and Tri-Cities service areas. The duties connected with this position include, but are not limited to:

• Volunteer recruitment & enrollment
• Youth recruitment & enrollment
• Ongoing case management
• Technical and innovative support

PRIMARY ACTIVITIES:

• Recruit volunteers & youth
o Support team recruitment efforts and participate in recruitment campaigns
o Maintain relationships with school and partner contacts to ensure adherence to MOU and support child referral efforts

• Enroll volunteers & youth
o Lead program orientations and child safety education
o Complete all enrollment components, including but not limited to: interviews, background checks and reference checks, home assessments as applicable.
o Assess participant fit to BBBS based on Policies & Procedures, BBBSA Standards of Practice and professional judgment.

• Match volunteers & youth
o Make informed recommendations for matching and facilitate match introductions – in person, in schools or virtually as needed.

• Conduct ongoing match support using agency-wide Customer Relationship Management tool, Matchforce
o Ensure consistent communication with all match parties (youth, parents, and volunteers) as required per BBBSA Standards of Practice
o Exhibit excellent case management skills in documenting all match interactions
o Anticipate problems and provide culturally sensitive recommendations for match relationship development
o Conduct surveys with all match participants per BBBSA Standards of Practice, analyze results to make appropriate recommendations to maximize match relationship
o Meet or exceed metrics for match development – match length, retention, match support complete

• Lead high school pilot program in partnership with community organizations and facilitate 2 program meetings per month during the school year.

• Co-facilitate virtual monthly meetings of agency’s Youth Advisory Council.

Skills Required

Competencies:
Successful performance in this position requires an individual with the following demonstrated skills:

• Goal driven – Able to demonstrate high personal work standards, balancing quality and quantity with a sense of urgency about results. Persist in the face of repeated challenges. Accept responsibility for improving quality, efficiency, and outcomes of own work.
• Customer focused – Able to build strong working relationships with internal and external customers. Independently anticipate and personalize communication/approach to fit different perspectives, backgrounds, and experiences. Use customer feedback to improve own work results.
• Problem Solver & Analytical – Able to gather appropriate data and diagnose a situation before acting. Separate causes from symptoms. Identify unique solutions to unique challenges. Demonstrate innovative and critical thinking.
• Decisive – Able to demonstrate good and ethical judgement in routine, day-to-day decisions independently. Consider impact of various options when making decisions.
• Strategic – Able to manage time effectively when prioritizing different aspects of the work. Demonstrate flexibility, organization, timeliness, and sense of urgency when meeting personal and agency goals.
• Adaptable – Thrives in changing environment. Willing to learn new skills and platforms.

Requirements:
• Excellent computer skills (Salesforce experience a plus)
• Ability to handle confidential conversation, correspondence & records
• Excellent oral and written communication skills
• Availability to attend occasional functions outside of normal operating hours to accommodate family and volunteer availability
• Transportation within Greater Richmond and Tri-Cities service area (mileage to be reimbursed)
• Bachelor’s degree (preferred) or one of the following combinations in addition to a high school diploma/GED:
o Within 6 months of Bachelor’s degree completion
o Associate degree (or 2 years of higher education) and 2 years of relevant work experience
o 4 years of relevant work experience

Work Schedule

Monday-Friday
9AM to 5PM

Occasional weekend and evening to accommodate families we serve.

Additional Info

Hybrid position with required in-person meetings around Greater Richmond.

To apply: Please email resume & cover letter to Maggie Hancock, Director of Programs, at mhancock@bigbrobigsis.com with subject line “Enrollment and Match Support Application” by Monday, January 6, 2025. No phone calls.