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OrganizationBig Brothers Big Sisters
TypeFull Time
Application DeadlineMay 20, 2024
College Degree Required?No
Salary Range$38,000-44,000
Phone(804) 261-4940


The Enrollment & Match Support Specialist is responsible for youth & volunteer recruitment, enrollment & matching, and ongoing case management for community-based mentoring and/or site-based mentoring local schools. All goals and responsibilities of this position are consistent with Board of Directors policies and long-range objectives for the Hampton Roads service areas. The duties connected with this position include, but are not limited to:

• Volunteer recruitment & enrollment
• Youth recruitment & enrollment
• Ongoing case management
• Technical and innovative support

Job Duties

Recruit volunteers & youth
o Support team recruitment efforts and participate in recruitment campaigns
o Maintain relationships with school contacts to ensure adherence to MOU and support child referral efforts

Enroll volunteers & youth
o Lead program orientations and child safety education
o Complete all enrollment components, including but not limited to: interviews, background checks and reference checks, home assessments as applicable.
o Assess participant fit to BBBS based on Policies & Procedures, BBBSA Standards of Practice and professional judgment.
Match volunteers & youth
o Make informed recommendations for matching and facilitate match introductions – in person, in schools or virtually as needed.

Conduct ongoing match support using agency-wide Customer Relationship Management tool, Matchforce
o Ensure consistent communication with all match parties (youth, parents, and volunteers) as required per BBBSA Standards of Practice
o Exhibit excellent case management skills in documenting all match interactions
o Anticipate problems and provide culturally sensitive recommendations for match relationship development
o Conduct surveys with all match participants per BBBSA Standards of Practice, analyze results to make appropriate recommendations to maximize match relationship
o Meet or exceed metrics for match development – match length, retention, match support complete

Skills Required

Successful performance in this position requires an individual with the following demonstrated skills:

• Goal driven – Able to demonstrate high personal work standards, balancing quality and quantity with a sense of urgency about results. Persist in the face of repeated challenges. Accept responsibility for improving quality, efficiency, and outcomes of own work.
• Customer focused – Able to build strong working relationships with internal and external customers. Independently anticipate and personalize communication/approach to fit different perspectives, backgrounds, and experiences. Use customer feedback to improve own work results.
• Problem Solver & Analytical – Able to gather appropriate data and diagnose a situation before acting. Separate causes from symptoms. Identify unique solutions to unique challenges. Demonstrate innovative and critical thinking.
• Decisive – Able to demonstrate good and ethical judgement in routine, day-to-day decisions independently. Consider impact of various options when making decisions.
• Strategic – Able to manage time effectively when prioritizing different aspects of the work. Demonstrate flexibility, organization, timeliness, and sense of urgency when meeting personal and agency goals.
• Adaptable – Thrives in changing environment. Willing to learn new skills and platforms.

• Excellent computer skills (Salesforce experience a plus)
• Ability to handle confidential conversation, correspondence & records
• Excellent oral and written communication skills
• Availability to attend occasional functions outside of normal operating hours
• Transportation within Hampton Roads service area (mileage to be reimbursed)
• Bachelor’s degree OR one of the following combinations in addition to a high school diploma/GED:
o Within 6 months of Bachelor’s degree completion
o Associate degree (or 2 years of higher education) and 2 years of relevant work experience
o 4 years of relevant work experience

Work Schedule

37.5 hours per week, occasional weekend or evening work.

Additional Info

Position based out of Norfolk area with remote options. Full time position with benefits:

• Hiring range: $38,000 to $44,000 annually
• 37.5 hours per week
• 2 weeks vacation
• 1 week sick leave
• 14 paid holidays
• Paid leave between Christmas and New Year
• Health, dental, vision, life and long-term disability insurance
• 403(b) plan with company match
Please note that this position is grant-funded until April 30, 2025 and subject to extension pending outcomes and availability of renewed funding.

To apply: Please email resume & cover letter to Maggie Hancock, Director of Programs, at with subject line “Enrollment and Match Support Application” by May 20, 2024. No phone calls.