This job is no longer active.
Organization | Habitat for Humanity of Greater Charlottesville |
Type | Part Time |
Application Deadline | October 21, 2017 |
College Degree Required? | No |
Salary Range | $11/hr |
hiring@cvillehabitat.org | |
Phone | (434) 293-9066 |
Description
Habitat for Humanity of Greater Charlottesville is currently seeking a part-time Driver & Donation Pick-Up Coordinator to join its team at The Habitat Store. This role is tasked with scheduling and processing donation pick-up requests over the phone and online, acting as the back-up driver for pick-ups and supporting retail operations of The Habitat Store with superior customer service and professionalism.
Job Duties
- Schedule & organize donation pick-up requests both online and over the phone
- Ensure the donation voicemail line is checked and calls are returned at least once every two hours
- Serve as back-up driver for donation pick-ups
- Screen pick-up and drop-off donations for acceptability and unload professionally and efficiently
- Load customer purchases safely and professionally
- Provide friendly, professional and personalized customer service on sales floor to drive sales and ensure optimal customer/donor experience
- Effectively supervise volunteers as needed
- Maintain exceptionally clean store and warehouse through sweeping, proper merchandising, and diligent attention to housekeeping
- Answer and respond to incoming calls regarding store location, donation information, directions, etc. in professional manner
- Handle cash, check, and credit card transactions with customers
- Ensure that store and warehouse are appropriately stocked with supplies at all times with input from Store Manager or Operations Manager
- Make miscellaneous repairs to damaged but valuable donations at direction of Store Manager or Operations Manager
- Be knowledgeable about Habitat’s mission and convey it effectively to customers, donors, and volunteers
- Adhere to safety procedures and ensure safe environment for customers, donors, staff, and volunteers
- Adhere to all store policies and procedures
- Perform other duties as assigned by Store Manager or Operations Manager
Skills Required
- Proven experience in retail sales
- Ability to safely and professionally drive a large vehicle such as a box truck
- Ability to use Gmail, social media platforms and Microsoft Suite programs, especially Word and Excel with high level of proficiency
- Experience interacting with customer/donors on the phone and through e-mail
- Demonstrated ability to multi-task, plan, organize, and implement multiple projects and meet deadlines with high quality work
- Professional demeanor and attitude at all times befitting a public representative of Habitat for Humanity of Greater Charlottesville
- Ability to work well with volunteers and supervise them effectively
- Excellent verbal, written and computer communication skills
- Positive, “can do” personality
- Professional appearance at all times befitting the public face of Habitat
- Flexibility to work occasional nights and weekends
- Sensitivity to the needs of people from multiple cultures and backgrounds
- Commitment to Habitat for Humanity’s mission of service to others
- Ability to lift 50-75 lbs. consistently and be on feet for long periods of time in extreme temperatures
- Driver’s license and insurable driving record
Additional Info
Please submit resume AND cover letter to apply. HFHGC is an EOE. Women, minorities and protected individuals such as those covered by Section 3 are encouraged to apply.