Donor Database Coordinator, Non-Profit in Richmond, VA

Description

On behalf of our client, we are seeking a full-time Donor Database Coordinator to support James River Association’s annual fund program, working cohesively with the Marketing and Development teams to execute our communications, stewardship, and fundraising plan to meet our financial income goals. Reporting to the Asst. Director of Development, the role is specifically responsible for donor data entry, reporting and correspondence.

Founded in 1976, the James River Association (JRA) is the oldest and largest river conservation group in Virginia, and the only organization solely dedicated to protecting and restoring America’s Founding River, the James River. JRA’s mission is to be the guardian of the James River – to provide a voice for the river and take action to promote conservation and responsible stewardship of its natural resources. To accomplish our mission, JRA’s two strategic goals include: 1) Achieving a fully healthy James River; and 2) Helping communities within the watershed realize the benefits from a healthy James River and support protecting it.

The organization budget is approximately $4.4M with 50 employees located on 17th Street downtown Richmond, VA. Go to www.jamesriver.org to learn more on how to be a James changer!

Job Duties

Summary of Job Responsibilities and Requirements

Data Entry, Management & Report Creation
• Maintain and fully utilize all features in our donor database, Salesforce Nonprofit Success Pack (NPSP).
• Ensure accuracy of database data and follow guidelines for standard entry of donor information.
• Utilize the CRM to its fullest capacity to meet fundraising goals effectively and efficiently.
• Reconcile gifts between NPSP and QuickBooks, in collaboration with our admin team.
• Create and run accurate reports to help support development efforts.
• Enter and code all donations into NPSP to include but not limited to checks, online giving, peer-to-peer fundraising, matching gifts, and in-kind donations
• Oversee data integrity and processes, with duplicate management, security, and monitoring of integrations, such as FundraiseUp, Apsona, and Inbox.
• Responsible for database administration, including overseeing users, training, and internal support.

Annual Fund Support
• Assist with creating and implementing a comprehensive data-driven Annual Fund Campaign plan designed to achieve our fundraising goals, improve donor retention rates, upgrade existing donors and acquire new donors.
• Coordinate with Marketing in developing creative appeals, publications, videos, and social media related to the Annual Fund and with an emphasis on improving the community’s understanding of the importance of annual giving.
• Manage the renewal process for ‘due to renew’ and lapsed donors, including our lower-level member direct mail program.
• Help ensure database accuracy of all donor records and produce reports that track year-to-year progress in areas such as response and conversion rates, participation, average gift size, donor retention, acquisition and related ROI metrics.
• Assist in financial projections for the development plan and budgeting through analysis of donor giving.
• Run queries and reports in Salesforce that will help inform giving trends, campaign results, as well as the best strategy to target donors through direct mail and email communications.
• Using Apsona, generate all gift acknowledgments in a timely manner (< 2 weeks.)
• Provide support as needed on cultivation and stewardship events, including but not limited to, the Annual Meeting, and assist with table exhibits at non-JRA events that involve donor acquisition efforts.
• Other duties and requests as assigned.

Skills Required

Key Qualifications, Skills, and Abilities
• Bachelor’s degree preferred in communications, marketing, data analytics or related field. Any combination of education and experience that demonstrates the knowledge and ability to perform the work.
• Min 2 years’ experience in data entry, collection and reporting using systems such as Salesforce and QuickBooks; non-profit administration experience a plus.
• Skilled with Microsoft Word, Excel, and Outlook, as well as experience with standard office equipment.
• Successfully builds relationships by understanding organization and department goals and effectively communicating.
• Promotes and adheres to company’s mission, vision and values; policies and applicable laws in a fair and equitable manner.
• Represents the organization in a professional manner to all donors, vendors, and internal staff.
• Valid driver’s license and reliable transportation.
• Hybrid work environment – in office generally 2-3 (partial) days per week; Minimal to no overtime.
• Successfully complete pre-employment background screening.

Additional Info

Competitive Salary & Benefits Package includes fully paid employee only health and dental coverage, Life and LTD insurance, generous paid time off, and 401(k) matched contributions! Professional development and growth opportunities. Work life balance and dynamic, flexible work environment. The salary range is about $40k to $45k depending upon related credentials and work experience.

APPLY by sending your resume and cover letter with salary range to HR@warrenwhitney.com. This position will remain open until filled. Compensation commensurate with experience and credentials.

EOE M/F/D/V on behalf of our client, Warren Whitney reserves the right to alter, change, modify, and/or terminate this job posting at any time without notice, or obligation, to any party.