Director of Resident Services

Description

DIRECTOR OF RESIDENT SERVICES
Windy Hill Foundation
Middleburg, VA
Reports to: Executive Director
Status: Full-time, Exempt

About Windy Hill Foundation

Windy Hill Foundation (WHF) is an award-winning, non-profit, affordable housing provider formed in 1981 in Middleburg, VA. WHF’s mission is to provide safe, decent, affordable housing to low- and lower-income families and older adults in Loudoun and Fauquier counties and to encourage self-improvement and self-sufficiency among our residents. We operate 310 residential units and offer comprehensive support services and education resources to children, adults, and senior residents.

Summary Description

WHF’s Resident Services program promotes opportunity and independence for WHF residents through a combination of strategic programming, individual support, and community partnerships. Our Resident Services goals include housing stability, economic and educational development and mobility, health and wellness, and population-specific services (children, youth, parents, seniors, veterans). The Director of Resident Services (DRS) is responsible for designing, directing, and evaluating an effective, data-driven resident services system and engaging residents, Resident Services staff, partners, and volunteers to deliver consistent, replicable, and scalable outcomes.

Key responsibilities of the DRS include: Assessing community needs; establishing goals for resident outcomes; cultivating and supporting a robust network of partners, volunteers, resident leaders and public agencies; creating a positive collaboration between residents, property management and other stakeholders; evaluating and reporting outcomes; creating shared expectations and protocols.

A successful DRS will be highly motivated to support residents to live stably in their housing and to thrive in the community; be extremely well organized and efficient; have a track record in recruiting and supporting partners and in establishing systems of assessment, collaboration, coordination, and evaluation. Exemplary experience managing human services programs, working under an Executive Director/Board of Directors structure, evaluating data, and producing outcomes is optimal.

Salary and Benefits

$70,000.00 per year. Higher compensation available based on qualifications and experience. Medical insurance.

Equal Opportunity Employment

WHF offers equal employment opportunities (EEO) to employees and applicants for employment.

How to Apply

Please submit your resume and a thoughtful cover letter to info@windyhillfoundation.org. Resumes will be accepted until the position is filled; priority will be given to resumes received by May 11, 2021.

Job Duties

• Assessment: Create systems to document and assess resident needs utilizing individual- and community-level data, conduct resident surveys and focus groups, establish resident leadership forums. Produce actionable reports to inform partners, WHF staff, and Board leadership.
• Goals: Establish long-term, comprehensive goals for resident services using assessment data and stakeholder feedback to create a roadmap for the overall portfolio and each property.
• Resources: Identify, cultivate, and manage resources that help achieve organizational goals, including non-profit service providers, government agencies, donors, and volunteers. Work closely with the Executive Director and staff to provide content for grant applications and reports.
• Program Delivery: Match resources to identified resident needs, establish partnership roles and responsibilities, monitor program delivery, and track outcomes. Evaluate and assess the outcome of resident services programs and develop pathways to success. Prepare and manage budgets.
• Engage Residents: Conduct robust resident outreach to foster maximum participation in resident services programs and increased utilization of available resources. Support a positive sense of community and mutual respect between residents, WHF staff, and property management staff.

Skills Required

• Five-plus years of increasing leadership positions as a manager of human services systems and programs. Strong track record in planning and executing efficient and effective human services programs and producing replicable, scalable outcomes.
• Proven leader able to organize and motivate a diverse team of staff, clients, and partners.
• Strong organizational skills and a proven ability to communicate effectively.
• Proficiency in program planning, data collection, data analysis, and reporting outcomes.
• Articulate and persuasive in written and oral English. Fluency in other languages desirable.
• Graduate degree in public policy, human services, program management or equivalent experience preferred. A Master’s Degree in Social Work is highly desirable.
• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
• Good listener, collaborate problem solver, good team spirit. Nimble and flexible. Experienced in piloting new programs and responding to changing opportunities and challenges.
• Passion for the mission of affordable housing and improving lives of low-income households. Familiarity with Loudoun and Fauquier County populations and stakeholders a plus.

Work Schedule

Full-time, Exempt