Day Shelter Supervisor

Description

The Haven’s Day Shelter is open 365 days a year, providing low-barrier services to community members experiencing homelessness, housing insecurity, and poverty. As a Day Shelter Supervisor, you will serve as the first point of contact and support for our guests, offering access to in-house respite services and connecting them to other community resources. With a team of dedicated staff and volunteers, you will supervise the day-to-day, frontline operations of the Day Shelter. This position requires an enthusiastic commitment to the values of trauma-informed care and the harm reduction approach. It embodies the ideal of radical hospitality for all.

*Must be able to arrive for shifts at 7:00 AM.
*Must be available to work weekends.

The Haven is an equal opportunity, second chance employer. We encourage people who have experienced oppression or were formerly incarcerated to apply.

If you are interested in this position, please send your resume and cover letter to careers@thehaven.org. In your cover letter, please answer the following questions:

What interests you most about this position and working at The Haven?
Are you able to be at work by 7:00 AM?
Are you able to work Saturday and Sunday morning?
What skills and experience do you have that make you a good fit for this role?
If you don’t currently live in the Charlottesville area, when would you be able to relocate?
Are you a relative or close friend of anyone who currently works at The Haven?

Job Duties

Consistently embody the guiding values of The Haven when interacting with human beings:

+Respond to human beings with radical hospitality, unconditional positive regard, and a commitment to the principles of the Housing First and Harm Reduction models
+Practice and promote antiracist, trauma-informed, person-centered, and strengths-based responses to human beings
+Communicate clearly, thoroughly, and with outcomes/solutions in mind

Guest support and guidance:

+Maintain impeccable professional boundaries with all guests
+Warmly welcome guests and assist them with sign-ins (showers, laundry, etc.)
+Proactively and effectively connect guests with resources inside and outside The Haven, including referrals to on-site clinics
+Develop authentic and meaningful relationships with guests allowing you to anticipate their needs and reduce likelihood of conflict
+Proactively exercise conflict prevention strategies
+De-escalate guest issues as they arise, with support from the Day Shelter Director when necessary
+Assist guests with grievance reporting and follow proper grievance procedure
+Effectively support guests with the assistance request process (eyeglasses, bicycles, clothing vouchers, phones, etc.)
+Inform Day Shelter Manager as soon as possible when any issues with guests, staff, or others arise

Assist with all Day Shelter operations and administration

Skills Required

+Compassion for all people, especially those in crisis
+Ability to provide clear direction, instruction, and feedback to volunteers and staff
+Understanding of personal/professional boundaries and self-care practices and ability to consistently implement them
+Strong verbal and written communication skills
+Ability to improvise and adapt to changing circumstances
+Comfortable with computers and able to learn new software programs
+Reliable, punctual, detail-oriented, and organized
+Physical stamina, i.e. carrying large boxes up to 25 pounds and standing for long periods of time
+Access to reliable transportation

Work Schedule

Schedule:

+Friday: 7am to 12:30pm
+Saturday: 7am to 12:30pm
+Sunday: 7am to 12:30pm
+Monday: 1-6:30pm
+Wednesday: 12-1pm (if available – department meeting)

Additional Info

About The Haven:

The Haven’s mission is to provide a safe and welcoming space for people experiencing homelessness or extreme poverty, supporting individuals as they pursue stability through connections to resources and creative housing interventions. Located in downtown Charlottesville, Virginia, trained staff and dedicated volunteers at The Haven practice radical hospitality, opening the doors wide for any and everyone, no matter their circumstances.

At The Haven, we value the diversity of backgrounds, experience, perspectives, and skill sets that we collectively provide to our community, guests, and colleagues. We celebrate and thrive on our differences and welcome everyone’s unique contributions.

Benefits include:
+Generous PTO policy
+Holiday pay
+Wellness stipend
+Cell phone stipend
+Retirement fund matching