Customer Service Ambassador

Description

Application Deadline: 06/1/2023 5:00 PM EST

TO APPLY: to view the complete job information and to apply, visit our employment website listed. Applications are only accepted online through the City of Charlottesville employment page and must be submitted prior to the listed closing date and time. Click here to apply online.

The City Treasurer’s Office is seeking a qualified candidate to join our team as a Customer Service Ambassador who is highly motivated and who strives for success by demonstrating Charlottesville’s Core Values of Leadership, Trust, Creativity, Respect, and Excellence.

The preferred hiring range for this position is between $15.00 – $18.25 hourly ($31,200.00 – $37,960.00 Annually.) Starting offer is based on applicable education, experience, and internal equity. This is a full-time, non-exempt, position which provides excellent benefits including 13 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City’s retirement options, gym membership reimbursement, and continuing education/training opportunities.

• For a general summary of benefits offered by the City, please click the ‘benefits’ tab on this posting, or visit https://www.charlottesville.gov/1047/Employee-Benefits.
• The City of Charlottesville manages its own retirement system and does not participate in VRS, however the City has a Portability Agreement with VRS and there are certain provisions that must be met. For questions pertaining to the Portability Agreement, please contact the City’s Benefits Administrator at 434-970-3462.

Minimum Qualifications: 

• Any combination of education and experience equivalent to a high school diploma.
• At least three (3) months of customer service experience; preferably in a front desk, receptionist, or similar role.
• Must be willing and able to work with the general public in an open office setting.

The City of Charlottesville is an Equal Opportunity Employer and Values Diversity at All Levels of its Workforce.

Job Duties

• Greets customers, members of the community, and other visitors of the city and determines purpose of visit.
• Provides direction or information to visitors and/or directs or escorts to the appropriate individual or department.
• Answers phones in a professional manner; screens and directs phone calls to appropriate staff; takes messages and may schedule appointments.
• Responds courteously and promptly to customer inquiries in person and by telephone; answers questions about City services and functions.
• Helps to maintain workplace security by issuing, checking, and collecting badges as necessary, and maintaining visitor logs.
• Operates computer, calculator, and other standard office equipment.
• Receives, opens, sorts, signs for, and/or distributes mail, deliveries, or packages; may assist with bulk mailings.
• Reports problems or concerns to supervisor.
• Performs administrative and clerical support tasks.
• Performs related tasks as required.

Skills Required

Skills: Basic understanding of standard office and clerical procedures, practices, systems, and equipment. Basic understanding of customer service methods and procedures. Basic knowledge of departmental and city procedures. Ability to understand and follow oral and written directions. Ability to establish and follow detailed work procedures. Ability to establish and maintain effective working relationships employees, customers, and the public. Interpersonal skills to explain rules and procedures clearly. Excellent verbal communication skills, active listening skills, and understanding of departments and resources available in the city and community. Basic computer skills and data entry abilities, and proficiency with Microsoft Office Suite or related software. Skill to use a variety of office machines and equipment.