Customer and Data Service Associate

Description

Custom Management Group is a small company that offers governance, program, professional development, membership, conference, website, publications, data management, and financial support to professional membership societies, associations, and foundations. We are hiring a Customer and Data Service Associate to help us provide excellent data management and customer service to our nonprofit clients. This is an entry-level position that requires excellent email and phone communication skills and the ability to work independently.

Skills Required

Our ideal candidate will exhibit the following skills:

• Detail-oriented problem-solver with customer focus and strong organizational skills
• Exceptional customer service, active listening, and verbal/written communication skills with calm and professional phone voice/demeanor
• Manage large amounts of inbound calls and emails in a timely manner
• Ability to identify customers’ needs, clarify information, research issues, and provide solutions
• Capacity to multi-task, set priorities, and manage time effectively
• Proficiency in MS Office required; database entry and navigation skills preferred

As the Customer and Data Service Associate, you will be the liaison between our client organization and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Proficiency in MS Office required; database entry and navigation skills preferred. This is a full-time
temp-to-hire position, starting at $18/hour. If hired on a permanent basis, benefits include health, dental, life, flexible hours, and 401K matching.

Work Schedule

Work Schedule:

Monday – Friday

8:30 – 5:00 with 30-minute lunch

Start date: As soon as possible

Additional Info

CMG offers challenging work and the opportunity for advancement, all with a friendly and supportive team in a non-smoking office on Pantops. If you are interested, email a résumé and transmittal letter, describing why you would be a great fit, to atravis@custommanagement.com.