Client Services & Education Coordinator

Description

Sin Barreras/Without Barriers, Inc. is a nonprofit dedicated to helping immigrants navigate US immigration, legal, healthcare, and educational systems with a focus on the Hispanic community. We provide direct services, referrals, workshops, and clinics through advocacy. We need a patient, resourceful self-starter to join the team in our Charlottesville, VA office.

Job Duties

Client Services:
● Promptly check and respond to emails and forward messages to the appropriate staff members.
● Manage and update the call log to ensure that all messages are returned promptly.
● Answer phone calls, address inquiries, and provide guidance to clients.
● Welcome clients and assist them upon arrival.
● Understand immigration applications and status requirements.
● Stay updated on local resources to provide clients with accurate information.
● Schedule and manage client appointments, ensuring the internal calendar is up-to-date.

Education Support:
● Serve as the local point person for educational programs and community engagement
● Take a lead role in supporting the Education Program Lead with program promotion and outreach
● Register students for educational programs and ensure proper documentation
● Maintain regular communication with students throughout the semester, both in person and online
● Promote community events and resources related to educational programs

Event Coordination:
● Contribute to the planning, organization, publicity and coordination efforts for events, including consulate visits.

Social Media and Communication:
● Update social media platforms with important information for community members.
● Ensure timely and accurate communication of relevant information to the community

Skills Required

● Bilingual in English and Spanish.
● Must have previous office experience
● Strong organizational and multitasking skills.
● Excellent communication and interpersonal skills.
● Knowledge of immigration applications and processes is a plus.
● Ability to work both independently and as part of a team.
● Proficiency in using office software (e.g., Microsoft Office, Google Suite).
● Experience with social media management.
● Patience, care and compassion for working with immigrants.
● Ability to work in a changing environment wit

Work Schedule

Afternoon and evening schedule from 12:30pm – 7:30pm, Monday- Friday at the Charlottesville office.

Additional Info

Note: Please be advised that only applicants with prior office experience will be eligible for consideration and will receive a response.

For more information, please visit: www.sinbarrerascville.org