Client Relations Coordinator

Description

Introduction

The Local Energy Alliance Program (LEAP) is a community non-profit organization that facilitates the adoption of clean energy technology, primarily via energy efficiency improvements in existing homes and buildings and solar power community campaigns. Our primary activities are assessing buildings of all kinds, providing recommendations for efficiency improvements, coordinating access to contractors and utility and government rebates, and promoting solar power as applicable. LEAP’s headquarters office is located near downtown Charlottesville with a satellite office in Fairfax, though we do some work around the state. LEAP seeks a part-time Client Relations Coordinator to interact with clients and connect them with LEAP’s various services.

Position

LEAP seeks an individual with exceptional interpersonal skills to interact by phone, email, and in person with clients and partners from the first inquiry to project completion. She/he will make appointments, explain LEAP’s services, and provide related advice as appropriate. A successful candidate must demonstrate comfort with individuals from all socio-economic backgrounds while discussing one of their most important assets – their home – with sensitivity and understanding. The position also requires significant interaction with vendors, contractors, local government staff, utility program staff, and other partners. With time, we expect that she/he will gain some expertise on clean energy topics and be able to provide general technical advice to potential clients. The Client Relations Coordinator also will be responsible for managing and recording client and program data.

LEAP seeks an individual with passion, creativity, and independence who is motivated by our mission.

Job Duties

Responsibilities

• Act as the primary point of contact for LEAP by answering the phone, receiving and responding to general inquiry emails, and greeting walk-ins and appointments. This will require a working knowledge of LEAP’s protocols, activities, and energy efficiency and solar programs.
• Coordinate aspects of LEAP’s involvement in utility-funded rebate programs. This includes scheduling appointments with clients, managing the calendar, interacting with utility managers, and preparing and uploading client/job data.
• Maintain client data and interactions in Salesforce (LEAP’s online client relations management tool).
• Collaborate with other LEAP staff and community partners to execute and maintain outreach campaigns for solar energy, energy assessments, and energy retrofits.
• Provide administrative and scheduling support for field staff.
• Provide ad hoc analysis reports for various program activities.
• Manage/perform day-to-day office needs/tasks, e.g. maintaining office supplies.
• Other administrative or outreach duties may be assigned as time/skills permit.

Skills Required

Education & Key Qualifications

• A solid educational background, with undergraduate degree preferred. Significant experience in lieu of degree considered.
• Exceptional customer service skills. Must enjoy meeting and talking with people.
• Grace under pressure – experience maintaining composure when presented with competing priorities and conflicting information.
• Proven communications ability in both the spoken and written word – articulate and well-spoken, a successful candidate must also possess good grammar and be able to write concisely.
• Excellent computer skills using Microsoft programs and Google apps. Excel proficiency a must, Salesforce experience preferred.
• Experience scheduling and coordinating multiple calendars.
• Reliability and accountability Monday-Friday with (very) occasional weekend/evening events.

Preferred Experience & Qualifications

• Experience working for a non-profit organization.
• Experience or training in sales.
• Interest in community engagement and environmental sustainability.
• Home renovation or building science background and/or willingness to learn the basics of residential energy efficiency.

Work Schedule

Hours

This is a part-time position of 20 hours/week. Telecommuting is not a possibility for this position at this time. Ideal hours would be 9:00 am-1:00 pm or 1:00 pm-5:00 pm, but there is some room for flexibility. This position will become full-time in the summer of 2018.

Additional Info

Work Environment

LEAP’s headquarters is known as “ecoREMOD, The Energy House” and is located at 608 Ridge Street, just south of downtown Charlottesville. ecoREMOD is a gut rehab of a 1925 bungalow with a full suite of efficiency improvements and on-site solar power. We welcome the public to visit this working model of energy efficiency. We are a staff of 4 full-time and 2 part-time employees.

Benefits

LEAP offers generous paid time off, paid holidays, and group health insurance (LEAP pays 50% of employee’s premium), as well as a relaxed, collegial work environment.

LEAP is an Equal Opportunity Employer. All applicants will be treated equally without regard to race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under Federal or State law.

Cover Letter

Required.