Bilingual Match Support Specialist

Description

Job Title: Bilingual Match Support Specialist (Spanish)

Department: Programs         

Reports To: Director of Programs        

Last Updated: 12/22/2020

Status & Salary: Exempt Salaried  

SUMMARY OF ROLE:

The Bilingual Match Support Specialist is responsible for coaching volunteer mentors, parents and children in order to create and sustain healthy mentoring relationships that result in positive youth development. He/she will call match participants on a regular basis, will keep detailed notes concerning the health of the match and the safety of the child, connect families to community resources as needed, and will collaborate with other program staff to improve agency programming. 

QUALIFICATIONS

• Bachelor’s degree required, and 2+ years of relevant experience preferred.
• Previous experience with youth service organizations and with socio-economically diverse populations is preferred.
• Oral and written communication skills reflect solid customer service.
• Proficiency in Microsoft Office including Word, Outlook and Excel. 
• Must have a valid U.S. Driver’s License, access to a reliable vehicle and auto insurance, and the ability and willingness to travel within our service area.
• Ability to successfully pass a background check, including a clean driving record, and other pre-employment screening.

Job Duties

ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to: 

• Thorough monthly calls and/or in person meetings, determine that elements of child safety, positive relationship and youth development indicators. Help create a sense of connectedness with the mentor and the Agency.
• Ensure that potential problems and barriers to success are identified and addressed. Promptly inform supervisor regarding concerns about any factors that may negatively impact the match.
• Effectively utilize online database system for recording and reviewing all child/mentor match details.
• Provide friendly, approachable customer service and represent the Agency and our mission in a professional and positive manner.
• Facilitate parent orientations in English or Spanish in client’s home of the office. 
• Interview families or mentors to determine their eligibility. Write assessments that help to best match families and volunteers.
• Facilitate initial in-person meetings between Bigs, Littles and parent/guardians in clients’ homes. Review ground rules and expectations in order to lay the foundation for a successful relationship.
• Organize and staff BBBS program match activities and other agency events.

PERFORMANCE MEASURES

The successful candidate will produce positive outcomes in the following areas: match retention rates, length of match, support contacts completed on time, and customer satisfaction. Other performance measures include quality of work, work habits, and interpersonal skills.

Skills Required

KNOWLEDGE, SKILLS & ABILITIES

• Fluent in speaking, writing, and reading Spanish. 
• Ability to effectively collaborate with other staff.
• Ability to use time effectively, focus on details, collect meaningful data and draw solid conclusions.
• Ability to work independently
• Willing to work flexible hours including evenings and weekends when necessary.

Work Schedule

Please apply here.

Additional Info

PHYSICAL REQUIREMENTS include but are not limited to:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to hear and speak to customers in person and by phone.
• Able to see and read in both English and Spanish on computer screen and paper.

 WORK ENVIRONMENT

The work environment is characteristic of a standard office environment.  NOTE: Because of COVID-19, this position is currently remote, but will require time in the Charlottesville office or the homes of families once it is safe to gather.