Assistant Box Office Manager

Description

Virginia Film Festival
2024 Assistant Box Office Manager
Pay Rate: $25/hour
Hours/Week: 30-40+
Contract Dates: 9/2/24 – 11/8/24
Work Location: Varies depending on need. May include UVA Arts Box Office, VAFF Office, Violet Crown, and additional screening venues.
Supervisor: VAFF Operations Manager

The Virginia Film Festival is accepting applications for an Assistant Box Office Manager, a position that will support the UVA Arts Box Office Manager and VAFF staff during the 2024 Film Festival. This position will work closely with VAFF staff to provide excellent customer service during all VAFF events.

The VAFF’s Assistant Box Office Manager is a pivotal member of the Festival and Arts Box Office staff. The position will be included in VAFF staff meetings and will be expected to represent the Festival to the University and local communities with the utmost professionalism.

This is primarily a sedentary job involving extensive use of desktop computers. The job does require walking some distance to support screening venues during the 5-day Festival. Qualified candidates will be detail oriented, flexible, able to execute tasks in a fast-paced environment and possess excellent verbal and written communication skills. Experience handling credit cards and cash is preferred.

Due to the nature of this position, there will be periods of time leading up to and during the VAFF during which it will be necessary to work overtime and on weekends. Overtime worked will be compensated with overtime pay. This position will be hired through UVA Temp Services. Candidates are required to have a personal mobile phone for use during scheduled hours that can text, access email, and download an app required to access the box office software.

The Virginia Film Festival is committed to sharing diverse stories on screen and to fostering an inclusive environment for our staff, partners, and audiences. We strongly encourage applicants who represent diverse and intersecting identities to apply to the Festival.

To Apply Please email cover letter, resume, and contact information for at least 3 references to Rob Dunnenberger, rbd8k@virginia.edu with the subject line: Application: VAFF 2024 Assistant Box Office Manager.

Job Duties

Areas of Responsibility
– Support the processing and tracking of VAFF donor & sponsor benefit packages.
– Work daily in Tessitura Ticketing database processing and reconciling orders beginning with donor presale and throughout the Festival run.
– Track and fulfill donor, sponsor, VIP, press, industry guests, and other stakeholder ticket requests, ensuring they are filled and distributed timely and accurately.
– Serve as the first point of contact between the UVA Arts Box Office and the VAFF Ticketing Staff.
– Run daily gift and ticket reports, year-over-year sales comparisons, and various summary reports in Tessitura.
– Support hiring, training, and supervision of temp staff working downtown box office and screening venues.
– Handle waitlist, will-call, and standby line planning and execution during VAFF events.
– Oversee patron communication around ticketing policies, sold-out events, etc.

Skills Required

Required Knowledge, Skills, and Abilities
– Organization skills, attention to detail, and problem-solving skills are essential.
– Must have excellent interpersonal skills and the ability to work effectively within a culturally diverse environment.
– Experience working in a box office and/or a customer service environment.
– Must have strong written and verbal communication skills and experience in writing and communicating through a wide variety of mediums.
– Expert knowledge in the following computer applications is required: MS Word, Outlook, Excel.
– Must adapt quickly and work well under pressure; multitask frequently and meet tight deadlines; have a history of working well in teams; and develop and execute plans with little oversight.

Preferred Experience, Skills, and Interests
– A passion for the arts and film
– Experience working for arts or cultural events
– Working knowledge of the Tessitura ticketing system

Additional Info

About the Virginia Film Festival The Virginia Film Festival is a program of the University of Virginia, with support from the Office of the Provost and Vice Provost for the Arts. Each fall, we welcome over 80 guests and screen over 100 films on UVA grounds and in the surrounding community over the five days of the Festival. The VAFF will celebrate its 37th year on October 30 – November 3, 2024.