Description

PRIMARY FUNCTION
The Resident Services Project Coordinator is responsible for coordination of service delivery within the Piedmont Housing Alliance portfolio. Their role encompasses specific programming aimed at offering opportunities for residents to engage and lead across multiple activities, as well as meeting resident services needs on a case-by-case basis. This position reports to the Resident Services Manager, is part of the broader Impact & Innovations Department, and is grounded in our core values of home, justice, respect, hope, and community. Resident Services works closely with our Property Management team to ensure alignment of services.

Piedmont Housing Alliance stewards housing opportunity, fosters communities of care, and strives to improve life outcomes through community-centered affordable housing development, quality property management, engaged resident services, and financial education and lending. We envision a community

QUALIFICATIONS
· One to two years of resident services and/or community engagement experience.
· Working knowledge in Microsoft Word, Excel, and Share Point
· Experience working with various populations, cultures, and communication styles.
· Ability to develop and maintain relationships with community partners.
· Proven ability to work with little or no direct supervision on daily basis.
· Ability to organize time efficiently, prioritize tasks and perform tasks in a self-directed manner.
· Willingness and ability to travel.
· Must have a valid driver’s license and a satisfactory driving record.
· Must own or consistently have a vehicle available for use for local and out of area travel as needed.
· Ability to successfully pass a background check and other pre-employment screening.

Job Duties

Resident Services Programming Implementation
a. Manages regularly occurring programming to residents at all properties including youth activities, senior events, food distribution, health services, and other similar activities.
b. Creates opportunities for capacity building among residents in areas such as financial self-sufficiency and community building by connecting residents with partner resources.
c. Facilitate resident services and committees recurring meetings.
d. Support creation of a Resident Association for each of Piedmont Housing’s communities.
e. Coordinates annual Senior Gifts program across all communities, including both collecting gift requests, compiling donations, and coordinating distribution.

2. Outreach and Partner Collaboration
a. Responsible for developing and maintaining long term relationships with partner organizations and providers.
b. Communicates clearly with residents to ensure clarity and robust engagement.

3. Evaluation and Reporting
a. Collects and analyzes resident feedback on management, maintenance, and services quality and follow-up with the appropriate staff members.
b. Collects and reports data on community demographics.
c. Coordinates external volunteers, including onboarding, training, and management.
d. Responsible for developing and maintaining long term relationships with potential referral resources and customers such as community agencies, non-profit organizations, local grocery

4. Engage in Building a Positive Organizational Culture
a. Actively work to build your professional capacity, engage in skill-building trainings and invest in growth opportunities to build innovation and impact.
b. Be a positive representative for Piedmont Housing in media inquiries, at events within the field, and with peer organizations as requested.
c. Strengthen organizational culture, engage in full staff activities, contribute to a culture of openness and respect, and actively identify, evaluate and improve beliefs, practices, policies, and structures that inform our work.

5. Assist with Special Projects as Assigned and other tasks deemed necessary to achieve overall goals and to operate a successful program

Skills Required

· Alignment with organizational values of home, justice, respect, hope, and community.
· Knowledge of principles, strategies, and operations for resident-centered community engagement programs from program development to implementation and evaluation.
· Good comprehension and communication skills with effective oral and written communication skills.
· Demonstrated ability to interact in a professional manner with internal and external partners and to exercise discretion and independent judgement.
· Exceptional interpersonal skills and human relation skills that positively benefit interactions with co-workers, internal and external clientele.
· Capability to manage multiple projects and prioritize assigned projects to effectively meet critical deadlines.
· Strong administrative skills.
· Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty.
· Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
· Experience working in various communities with an understanding of the contexts that impact our work.
· Passion for investing in individuals and families who live in affordable housing.
· High level of familiarity with the Charlottesville area context and community partners.

Additional Info

For more information, please visit: https://piedmonthousingalliance.org/