Description

The VAFF’s Benefit & Ticketing Coordinator is a pivotal member of the Festival and Box Office staff. This position will work closely with the Assistant Director of UVA Arts Development, VAFF Admin Team, and Box Office staff to concierge ticket request and provide excellent customer service to donors, sponsors, guests, VIPs, and other Stakeholders. The position will be included in VAFF staff meetings and will be expected to represent the Festival to the University and local communities with the utmost professionalism.

The Virginia Film Festival is committed to sharing diverse stories on screen and to fostering an inclusive environment for our staff, partners, and audiences. We strongly encourage applicants who represent diverse and intersecting identities to apply to the Festival.

To apply, please visit: https://virginiafilmfestival.org/jobs/

Job Duties

Areas of Responsibility
– Manage the fulfillment and tracking of donor & sponsor ticketing benefits, ensuring all requests are filled and distributed timely and accurately.
– Communicate directly with VAFF donors & sponsors to concierge ticket requests and answer questions about the VAFF program, events, benefits, and other related topics.
– Coordinate with VAFF and Arts Box Office staff to test 2025 season build and develop 2025 ticket tracking and reporting processes.
– Support donor and sponsor benefit production, including, but not limited to, badge creation and Lounge prep.
– Work in the Arts Box Office’s Tessitura ticketing database to process and reconcile orders beginning with donor pre-sale and throughout the Festival weekend.
– Act as primary liaison between VAFF staff and ABO staff during the Festival for all ticket requests and concierge needs from donors, sponsors, guests, VIPs, and other Stakeholders.
– Support internal tracking of sold-out events and oversee the release of house seats/holds prior to day-of door sales.
– Support Downtown Box Office planning and implementation as needed – may include training, equipment testing, physical set up, will-call, and standby line planning and execution.

Skills Required

Required Knowledge, Skills, and Abilities
– Organizational skills, attention to detail, and problem-solving skills are essential.
– Prior experience working in a box office and/or a customer service environment.
– Strong written and verbal communication skills.
– Experience in writing and communicating through a wide variety of mediums.
– Excellent interpersonal skills and the ability to work effectively within a culturally diverse environment.
– Must adapt quickly and work well under pressure; multitask frequently and meet tight deadlines; have a history of working well in teams; and develop and execute plans with little oversight.
– Expert knowledge in the following computer applications is required: MS Word, Outlook, Excel.

Preferred Experience, Skills, and Interests
– A passion for the arts and film.
– Experience working for arts or cultural events.
– Working knowledge of the Tessitura ticketing system.

This is primarily a sedentary job but may require walking some distance to support screening venues during the 5-day Festival.

Due to the nature of this position, overtime will be required during the week of the Film Festival, and overtime worked will be compensated for with overtime pay. This position will be hired through UVA Temp Services. Candidates are required to have a personal mobile phone for use during scheduled hours that can text, access email, and download an app required to access the box office software.

Work Schedule

Pay Rate: $25/hour
Hours/Week: 15-20/week
Contract Dates: 9/3/25 – 10/31/25
Work Location: VAFF Office + Remote
Supervisor: Assistant Director of UVA Arts Development

Additional Info

About the Virginia Film Festival
The Virginia Film Festival is a program of the University of Virginia, with support from the Office of the Provost and Vice Provost for the Arts. Each fall, we welcome over 80 guests and screen over 100 films on UVA grounds and in the surrounding community over the five days of the Festival. The VAFF will celebrate its 38th year on October 22 – October 26, 2025.