General Manager

Description

Located in Pavilion VII on the Lawn, the Colonnade Club serves as the faculty club for the University of Virginia. The General Manager reports to the Board of Governors and holds the responsibility of guiding all facets of the Club’s operations. This role oversees Club operations, including finances and administrative compliance, staff leadership, board relations, membership communication, billing, and management. The role also supports the Director of Hotel and Operations and Director of Events in hotel and restaurant management, membership engagement, and event planning and marketing. The General Manager will support the Club’s mission and service culture while maximizing operations and member satisfaction.

Job Duties

KEY RESPONSIBILITIES

Management of Club Operations and Activities
• Manage and organize the daily operations of the Club. Take ownership of Club success and be willing and able to step in as needed to ensure it.
• Work with Directors to support and coordinate their activities, taking ownership of items that fall between or outside their responsibilities. Develop knowledge of hotel/restaurant operations and events to manage, assist and provide coverage of operations when necessary.
• Curate an accurate, updated membership database that facilitates membership engagement.
• Provide and oversee services offered to members and ensure timely communications with members. Engage and develop relationships with members in order to understand their needs.
• Seek opportunities to represent the club at meetings, functions, and events throughout the university community to promote awareness of the Club and its offerings.
• Manage and coordinate projects with UVA Facilities Management, including building maintenance and renovations and replacement of furniture and/or infrastructure.

Leadership
• Align operations with the vision and priorities of the Board of Governors.
• Provide leadership to, and maintain open communication channels with, the Club’s staff.
• Lead management team in problem solving, troubleshooting, and project implementation.
• Empower staff to make impactful decisions by creating a work environment that fosters a culture of collaboration and innovation across functions.
• Support staff to maintain an operating environment that delivers consistent high-quality services resulting in outstanding member and guest satisfaction.
• Manage 360-degree performance feedback among core staff members on a regular basis.
• Perform and oversee the execution of HR functions including hiring, coordinating with benefits providers, executing payroll, managing conflict, etc.

Financial Management and Compliance
• Lead the Club’s financial management, including paying bills and managing cash flow.
• Collaborate with the Board’s Treasurer to assist in developing annual budgets and financial projections and uphold fiscal responsibility and ensure long-term sustainability.
• Support and coordinate efforts with external firms that manage the Club’s audit, tax return, fundraising compliance, and benefit plan regulation.

Board of Governors Relations
• Act as the liaison between the Board and Club.
• Attend monthly Board meeting to provide regular updates on Club performance and initiatives and insights into Board discussions, programs, and policies.
• Be an active partner with the Board to develop, refine, and implement the Club’s strategic plan.

Skills Required

QUALIFICATIONS

Required Knowledge, Skills and Experience
• Bachelor’s degree is required; majors in business or hospitality management a plus
• Minimum of 5 to 10 years of relevant experience
• Financial/business management experience in areas such as accounting and budgeting
• Well-developed written and oral communication skills, with ability to present information to and facilitate dialogue with a variety of stakeholders (including members, staff, and Board)

Preferred Knowledge, Skills and Experience
• Prior experience leading, building, and motivating teams
• Demonstrated leadership in business or hospitality management
• Exposure to HR management, recruiting, and training
• Comfortable with technology and social media
• Familiar with the University of Virginia culture and/or the Charlottesville area

Key Leadership Competencies
• Proactive problem solver who takes ownership of issues and sees them through to resolution
• Willing to learn, be curious, and seek out and then act on feedback
• Ability to relate to a wide variety of stakeholders in a social and team environment
• Ability to build trust and create a culture of collaboration and teamwork
• Organized and detail-oriented with the ability to manage multiple priorities simultaneously
• Passion for building community at the University

Work Schedule

Usually tradition hours but the GM will be expected to attend certain major Club social and academic events which may fall on evenings or the weekend.

Additional Info

Located in Pavilion VII on the Lawn, the Colonnade Club serves as the faculty club for the University of Virginia. The Club has roughly 1000 members and is composed of a diverse group of faculty, staff, and alumni of UVA.. Its Mission is to foster social, cultural, and intellectual interchange among members and to promote the welfare of the University and its faculty.

Visit website at: https://colonnadeclubuva.com/