Family Empowerment Coach

Description

The Family Empowerment Coach (FEC) reports directly to the Associate Director of Homeownership and works closely with Habitat’s Community Engagement and Pre-Closing/ Post-Closing Teams to provide direct services and support for Habitat applicants, homebuyers, and homeowners. The Coach leads financial empowerment workshops, assesses households’ finances, and provides personalized, one-on-one financial coaching to low- and moderate-income clients. The Coach is responsible for assisting clients in developing plans of action to reach their housing goals and achieve financial stability. The Coach should possess an ability to engage and motivate clients, a desire to deepen their own understanding of financial resiliency, and the ability to teach that knowledge to others.

DUTIES AND RESPONSIBILITIES

– Meet with applicants to discuss Habitat programs and assist them with the application process
– Work with the Homeowner Selection Committee to evaluate applications, conduct home visits, conduct financial interviews, and make recommendations for partnership to the Habitat Board
– Provide one-on-one coaching to clients to complete a detailed financial assessment and build a holistic plan of action that addresses barriers to financial stability and self-sufficiency
– Assist clients in resolving current financial situations, while providing a wide lens on their financial health to shift the approach to proactive financial management
– Employ motivational interviewing techniques and strengths-based approaches to build effective, long-term relationships with program participants
– Conduct financial empowerment and homebuyer education workshops that cover topics such as: budgeting, saving, credit building, predatory lending, and more
– Develop workshop materials and tailor existing materials to meet the needs of families
– Collect required income documentation for partner families: pay stubs, income/ expense trackers, bank statements, W2s, tax returns, and more
– Use Outcome Tracker, a client management system, to document and report on client outcomes accurately and in a timely manner for various grant applications and reports
– Utilize and maintain financial calculators to track client progress

Skills Required

The Family Empowerment Coach is a results-driven individual with a strong background in social work or non-profits. The ideal candidate will have/ be:

– Bilingual – English/ Spanish preferred, but not required
– HUD housing counseling certification preferred, but not required (must take and pass exam within first 4 months of employment)
– Strong commitment and belief in the vision for the Department and Affiliate
– Exceptional interpersonal skills that positively benefit interactions with residents, colleagues, and community partners. Ability to communicate in a calm, professional manner while under pressure and de-escalate situations whenever possible
– Experience working with Microsoft Office (Word, Excel, PowerPoint) and Google Suites (Drive, Sheets, Forms)
– Proven strategic thinking and critical thinking capabilities

In addition to the above, all staff members are expected to exhibit the following on a consistent basis:
– A dedication to an interdisciplinary, collaborative approach to work
– Passion for supporting the organization’s mission and for maintaining programmatic excellence
– Proven success working with individuals of diverse backgrounds
– Ability to manage multiple projects and assignments simultaneously, often with competing deadlines
– Communication skills that allow for productive sharing, debate, and exchange of information and ideas, whether verbally or in writing

PHYSICAL REQUIREMENTS

– Prolonged periods of sitting at a desk and working on a computer
– Ability and willingness to travel within the Greater Charlottesville area
– Must be able to lift up to 15 pounds at times

This job description is intended to provide general information about the position. It is not an employment contract and is not intended as a complete list of all job roles and responsibilities. The incumbent may be required to perform other roles and responsibilities. As with all positions, the responsibilities, roles, and requirements of this job may change. The organization, at its discretion, may alter this job description at any time with or without notice.

Work Schedule

SCHEDULE

One of the Family Empowerment Coach’s key responsibilities includes meeting monthly with clients for personalized one-on-one financial coaching sessions. As many of Habitat’s low- to moderate-income families are employed 9-5 PM on weekdays, the Family Empowerment Coach must have the flexibility to accommodate others’ schedules. The Family Empowerment Coach may creatively design their work schedule, with the approval of their supervisor, to better accommodate more frequent evening or weekend hours as needed.

Additional Info

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