Client Services Coordinator

Description

The Local Energy Alliance Program (LEAP) is a 501(c)(3) nonprofit headquartered in Charlottesville, VA. As a trusted nonprofit, LEAP delivers energy-efficiency and clean energy solutions to make homes safer, healthier, and more affordable, while also reducing energy usage and mitigating climate change.

LEAP is a collegial, fun place to do meaningful work. We engage directly with our community to bring the many benefits of energy efficiency and renewables to as many people as possible. LEAP celebrates diversity and strives to create an inclusive environment for all employees. We are an equal opportunity employer.

LEAP is seeking an individual with exceptional interpersonal skills who is eager to use their skills and experience to bring LEAP’s mission to life. Reporting to the Program Manager, the Client Services Coordinator will help participants navigate our program offerings, and ensure they are connected with the resources they need through their journey. A successful candidate will demonstrate comfort with individuals from all socio-economic backgrounds while discussing one of their most important assets – their home – with sensitivity and understanding. The Client Services Coordinator will also be responsible for collecting, managing, and recording client and program data.

LEAP seeks an individual with passion, creativity, and independence, who is motivated by our mission.

Job Duties

-Act as the primary point of contact for LEAP by receiving and responding to general inquiries. This will require a working knowledge of LEAP’s protocols, activities, and energy efficiency and solar programs
-Track projects to ensure all required forms are complete and necessary documents are gathered
-Explain the program process to income and age qualifying clients and provide updates to said clients as their status changes
-Explain the energy assessment process to market rate clients and detail what to expect during its different stages.
-Implement and update new systems on LEAP’s online client management tool (Monday.com) for expense tracking, income verification, proposal creation, appointment scheduling, follow ups and work to create better integration between Monday.com and other applications.
-Relay important information and updates with program partners
-Responsible for the office phone and voicemails and the info@leap-va.org email
-Coordinate internally with all departments to ensure seamless communication with clients.
-Assist in reaching out to subcontractors and scheduling clients to receive work from LEAP’s subcontractors.
-Work with Low Income Solar, Solarize, and Weatherization clients to answer questions and assist with the intake process

Skills Required

-4+ years of comparable experience
-Ability to work with diverse participants, partners, and important stakeholders to communicate LEAP’s programs
-Self-directed, energetic, effective communicator with exceptional customer service skills
-Excellent organization and time management skills
-Creative problem-solver
-Grace under pressure
-Excellent computer skills using Google apps. Google Sheets proficiency is a must
-Monday.com experience preferred
-Experience in database management preferred
-Previous experience with nonprofit organizations, home renovation, renewable energy, or energy efficiency is a plus
-Bilingual (fluency in Spanish) preferred

Work Schedule

M-F 9am – 5pm

Additional Info

-Full-time position located in Charlottesville, VA (hybrid work is possible)
-Paid Time Off, along with paid holidays
-“Gold” Anthem Health insurance (90% of employee’s premium paid by LEAP).
-Retirement account with LEAP matching
-Monthly Cell phone reimbursement
-50% gym reimbursement
-Every other Friday off

Please send resume and cover letter to: jobs@leap-va.org with subject line: “Client Services Coordinator”. No phone calls please.

LEAP is an Equal Opportunity Employer. All applicants will be treated equally without regard to race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under Federal or State law.