Member Engagement Specialist

Description

Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer Foundation of the American Society of Clinical Oncology, CancerLinQ LLC, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality, equitable patient care.

ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation and CancerLinQ colleagues, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, commits to quality, and values inclusion. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance.

ASCO offers competitive salaries, an excellent benefits package, and opportunities to participate in professional development programs.

Job Duties

Responsibilities

Manage member engagement programs that builds member loyalty and promotes member growth and retention.

Develop and implement an online community management strategic plan for the professional online networking community for members and non-members.

Assist in the creation of relevant, engaging, and valued communities, develop and circulate best practice community management documentation for staff liaisons in order to increase community engagement.

Track and analyze community metrics to assess the effectiveness of community initiatives and make data-driven decisions for improvement.

Stay up to date on community management and engagement industry trends, emerging technologies, and community management best practices to continually enhance the community experience.

Assist team to improve new member experience through a strategic onboarding and orientation process, as well as liaising with other departments to ensure there is a seamless user experience from application to engagement in the society.

Monitor and track first and second year retention of new members to validate effectiveness of the onboarding process.

Administer Fellow of ASCO (FASCO) member recognition program. Ensure timely measurement of engagement trends, monitor participation and involvement in ASCO programs, communicate member opportunities, and continually monitor additional key programs to include in the engagement metric.

Develop reporting to show growth and utilization of programs and member satisfaction, assess performance and analyze engagement efforts, and work with other department/staff on cross-promotional opportunities to build a structure that establishes value for the members.

Liaison with other departments to increase understanding of membership value and benefits while continuing to learn about potential member benefits.

Attend Member Exhibits, the Annual Meeting, and other events on a regular basis for in-person recruitment, retention, and engagement efforts as well as department support.

Other duties as assigned.

Required Education and Experience

Bachelor’s degree in Business Administration, Project Management, or related field or equivalent experience

4 – 5 years of membership experience, such as community management, member engagement, retention, recruitment, and volunteer services

Proficiency with professional online community platforms such as Higher Logic

Experience with Microsoft Dynamics 365 or similar CRM/Association Management Systems (AMS)

Experience with reporting and analytics

Proficiency working with Microsoft suite products

Preferred Education and Experience

Experience with business intelligence tools such as PowerBI or Tableau

A proven track record of building community through member engagement

PMP or an accredited professional project management certification

High level of proficiency in Microsoft Office suite, Smartsheet or other project management applications, and database programs

Competencies

Excellent time management skills with a proven ability to meet deadlines, prioritize, and multi-task

Excellent organizational skills and high attention to detail

Ability to foster and build relationships within all levels of the organization

Ability to work well both independently and collaboratively in teams

Excellent communication skills with the ability to clearly convey and receive information

Strong analytical skills and critical thinking skills with ability to anticipate solutions and next steps

Technically savvy and ability to use technology to grow business objectives, and a willingness to adapt to new technology

ADA/Physical Requirements

Must lift up to 25 lbs

Extended periods seated or standing at a desk.

High use of computer and other office technology equipment.

Travel

11-20 days/yr

Generous Benefits Package:

Hybrid Work Environment

Open Leave Policy

Paid Family Leave

13 Paid Holidays per Calendar Year

Staff Appreciation Days

401(k): 7.5% Employer Contribution

Medical/Dental/Vision

Employee Assistance Program

Fertility and Family Forming

Healthcare Concierge

Flexible Spending Account(s)

Healthcare Savings Account

Disability and Life Insurance

At ASCO, our goal is to foster and encourage a diversity of thought, experience, and background in our workplace. Our organization’s culture is multi-dimensional, and we encourage our employees to leverage their unique perspectives and ideas. ASCO is proud to be an Equal Opportunity Employer (EOE).

Skills Required

Who we are looking for:

The American Society of Clinical Oncology (ASCO) is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

At ASCO, our goal is to foster and encourage a diversity of thought, experience, and background in our workplace. Our organization’s culture is multi-dimensional, and we encourage our employees to leverage their unique perspectives and ideas.

Ready to take the next step in your career and make a meaningful impact on the lives of professionals in the healthcare industry? Join us as our newest Member Engagement Specialist.

We are seeking an experienced and highly motivated individual to drive member engagement and build community within our organization. As our Member Engagement Specialist, you will drive member engagement through proactive engagement strategies that build community and deliver member value. The ideal candidate must possess strong technical acumen and excel in fostering connections. Responsible for growing our online community to become an essential member benefit and a platform which meets the needs of the members.

Remote candidates welcome or primary location in Alexandria, VA.