Director of Human Resources and Operations

Description

TITLE:                         Director of HR and Operations

REPORTS TO:           Executive Director

JOB TYPE:                 Full-time, Salaried, Exempt

About the Organization

Founded in 1992, the Charlottesville Free Clinic, a non-profit organization, offers medical care, mental health services, dental care, and prescription medications to low-income, uninsured members of our community, at no cost to them. This is made possible thanks to philanthropic support from donors, foundations, and other funding sources.  The Free Clinic operates with a streamlined staff supported by hundreds of volunteer healthcare professionals who donate their time and expertise to treat Free Clinic patients.

Position Overview

The Free Clinic seeks a Director of HR and Operations who is inspired by our mission. The ideal candidate will bring significant experience in human resources and operations and will be responsible for ensuring that the organization operates effectively and efficiently, and in compliance with relevant policies, procedures, and regulations. This position is instrumental in fostering a strong organizational culture and delivering quality services to all stakeholders.

The Director/Director of HR and Operations will serve as a member of the staff leadership team and will report to the Executive Director.

Essential Functions

Human Resources

• Directs annual review of Employee Handbook and associated policies.
• Directs employee recruitment, onboarding, evaluation, and termination processes.
• Administers contracts for consultants and contract employees.
• Collaborates with cross-functional teams to address organizational needs and challenges.
• Provides guidance and support to managers and employees on HR-related matters.
• Leads employee engagement initiatives to foster a positive work environment.
• Develops succession plans for leadership positions.
• Directs staff Diversity, Equity, and Inclusion Committee.
• Plans and leads monthly all-staff meetings.
• Plans and supervises staff retreats and training.
• Administers employee benefit programs and reviews benefit invoices ensuring accuracy.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in the field of Human Resources.
• Serves as staff liaison to the board’s Human Resources Committee.
• Serves as backup to the Bookkeeper for payroll processing.
• Completes other duties as assigned.

Operations

• Ensures clinic operations are carried out in a cost-effective manner.
• Maintains business insurance and related policies.
• Identifies opportunities for enhancement and/or efficiencies in clinic operations, including pursuing high-impact partnerships and technologies.
• Collaborates with medical and dental clinic leaders on inter-clinic integrated programs.
• Manages facilities and facility vendor relationships.
• Directs Emergency Action Plan training and refreshers.
• Develops and revises Standard Operating Procedures as appropriate.
• Leads development of the organization’s annual operating budget.
• Collaborates with the Bookkeeper on the organization’s annual financial audit.
• Oversees triennial RFP process for audit firms.
• Manages off-site storage unit utilization.
• Participates in Finance Committee meetings.
• Serves as point of contact for the organization in the Executive Director’s absence.
• Completes other duties as assigned.

Qualifications and Skills

• Minimum 5 years of experience in human resources required, preferably in an HR Manager/HR Generalist/HR Business Partner-type role.
• SHRM Certified Professional (SHRM-CP), Senior Certified Professional (SHRM-SCP), or HRCI (PHR or SPHR) credential preferred.
• Experience leading DEI strategies in the workplace.

• Strong interpersonal skills including empathy, patience, inclusivity, and active listening.

• Excellent written and verbal communication skills.
• Knowledge of finance practices; ability to analyze financial data and make informed decisions is preferred.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellent organizational skills and attention to detail.
• Strong computer skills including Microsoft Suite, and ability to learn new types of databases/platforms.

Benefits

• Annual bonus opportunity
• 100% employer-paid health and dental insurance
• 100% employer-paid life insurance
• Optional (employee-paid) vision insurance
• Retirement plan with employer contribution
• Paid family leave
• Paid vacation
• Paid sick leave
• Paid federal holidays
• Paid staff retreats
• Professional development opportunities

To apply: please submit a cover letter and resume to susan@cvillefreeclinic.org with JOB APPLICATION in your subject line.